Customer Service Data Entry

Alan Luckey | **** Lexmark Circle | Atlanta GA ***31 | 678-***-****

Objective

I am a talented result driven individual with a desire to work in a fast paced environment. I am in search for a place where I can utilize my skills in a professional setting to enhance growth for my future. I am a good candidate for the position for my work, reasoning and ethic skills.

Education & Certifications

Shiloh High School, Graduated 2001 – Hope Scholarship

Computer Information, Advanced Career Technology- Atlanta, GA -2002

Photography, Art Institute of Pittsburgh (online)- Huntsville, AL -2010 to Present

OSHA 500 & NFPA Certified -2007

Experience

Present – 06/2005 Customer Service/ Call Center – ACL Industries INC, 3645 Marketplace BLVD Suite 130-243 East Point, GA 30344 404-***-****

Conduct operations via MS Office, Quick books fax, email | Accounting | Account Maintenance | Shipping & Receiving (UPS, FedEX, etc.) | Face-to-face sells | Review accounts | Provide customer support | Collections | Create new customer database | Collect order information | Monitor, track and measure order progress | Maintain accounts with vendors | Marketing and strategist | logistics | Respond to customer and consumer inquiries regarding products | Satisfy customer complaints | Create billing & Invoices for customers | Create credit card billing | Data Entry

06/2003-06/2005 Accounts Payable/ Administrations Representative –LG Electronics, 201 James Record Road NW Huntsville, AL 35824 256-***-****

Researched the location of products for customer and service centers | Filed and organized customer information | Created and renewed customer profiles | Created and modified spreadsheets | Used FedEx/ Fax/ US mail to send information to customers and service centers | Created documents for return authorization of units | Confirmed the return of units with clients | Kept an updated inventory of returned units | Maintained and managed a database for customers/ service center | Data Entry | Process invoices | Create expense reports & process/ file bank statements | Process checks | Maintain files | Manage weekly check runs and check log | Confirm weekly check totals | Stuff and mail all checks | Maintain a copy of all checks and appropriate backup documentation | Review check selection to ensure payment | Researched items to inform customers and office associates of inventory | Troubleshoot computer functions | Computer programming

09/2002- 6/2003 Automation Clerk- Small Business Administration, 1 Baltimore Place Atlanta, GA 30308

Maintain loan documents in alphabetical order before mailing them to clients | Conducted scheduled mail runs | Trouble shot printers and copiers | Organized file shelves | Sorted mail | Used FedEx/ Fax/ US mail to send information to customers | Logged the corrected location of files | Checked inventory and replenished stock

Technical Skills

40 wpm : 10 Key : Microsoft Office : Web design (Adobe dream weaver, front page) : Portfolio Design : Accounting (Quicken, Quick books) : Collections : Customer Service : Marketing : Project Management : Sales: Problem Solving: Leadership: Time Management and Detail Mastery: Electrical Maintenance (Troubleshooting, Installation, demolition): Computer Technician (Network Infrastructure, Directory service Infrastructure, System Architecture, DOS Applied Computing, Windows & Mac Applied Computing, Applied Networking, Network Oss & Security) : Adobe Creative Suite (Adobe Acrobat, Adobe Dreamweaver, Adobe Fireworks, Adobe