Michelle C. Phillips
Cambria Heights, NY 11411
*****************@*****.***
OBJECTIVE
To offer quality service through my various skills, knowledge, and years of expertise within a company that strives to provide superior care to benefit clients, while presenting opportunities for personal and professional growth.
ACCOMPLISHMENTS
Child Care Teacher
• Teach preschool and school aged children.
• Introduced new ways of teaching children, focusing on their individualized learning styles.
• Handled multiple administrative duties.
• Entered data into company’s computer system on a daily basis.
• Generated reports at the end of the day for each child, as well as in-house reporting.
• CPR and First Aid experienced.
• Scheduled appointments and events.
• Provided customer service to parents and vendors.
• Assisted clients with the registration process.
• Continuous implementation of successful marketing strategies to introduce new programs within the center.
• Managed data entry, copying, and sorting.
• Conducted fire and various emergency drills for analysis and upgrades.
College Assistant
• Assisted students with computer based interactive Biology Modules.
• Prepared fetal pigs for student dissection.
• Managed detailed records of student use of the lab.
• Entered data into company’s computer system on a daily basis.
• Helped implement lab health and safety regulations.
• Assisted administration with providing excellent customer service.
• Support for administrative assistant.
• Provided data entry services.
Child Care Assistant
• Taught children and handle secretarial matters.
• Provided customer service.
• Conducted routine fire drill and emergency evacuation procedures.
• Managed multiple tasks simultaneously successfully.
• Managed a switchboard of fifty lines.
• Assisted parents with the registration process.
Customer Service Representative
• Handled customer inquiries and concerns.
• Accessioned dermatopathology specimens.
• Managed Human Resources.
• Implemented new programs.
• Support for facility administrator.
• Provided data entry services.
• Assisted the front desk and switchboard.
2007-2009 Child Care Teacher D.E.S.I.’S Childcare Center
2007-2007 College Assistant York College
2003-2006 Child Care Assistant Kids Inn Inc. /Now Learning Center Inc
2001-2003 Customer Service Representative Ackerman Academy of Dermatopathology
EDUCATION
2003-2007 York College-degree deferred Jamaica, NY
Health Sciences (completed courses in Chemistry, Biology, and Anatomy)
2008-2009 Nyack College Jamaica, NY
BS in Organizational Management
EXPERT SKILLS
Proficient in Microsoft Office, PowerPoint, Excel, Internet, Multi-tasking, Detail-Oriented, Results Oriented, Self-Motivated