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Customer Service Representative

Dallas, TX, 75236
August 07, 2012

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Tamara Price

**** *. **** ****** **. Apt ****

Dallas, TX 75236



Career Objective:

To obtain full-time employment utilizing the knowledge and customer service gained from my work

background that provides career potential and growth for myself and my employer.

Highlights & Qualifications:

Able to demonstrate effective customer service skills with confidence and enthusiasm. Recognized among peers for honesty, dependability, and determination. Eager to establish a full-time position with commitment that will offer progressively challenging responsibilities and excellent opportunities


Public Relations Leadership Skills Quick Learner

MS Windows XP MS PowerPoint 2007 MS Excel

MS Word/Access 2007 QuickBooks


Associates Degree in Business Administration

Alpha Beta Kappa- National Honors Society

Graduated on the Dean’s List

Graduate with Highest Academic Honors


Remington College April 2009- February 2011

1800 Eastgate, Garland, Texas

Administration Office 972-***-****

Duncanville High School August 2003-May 2007

Duncanville, Texas

Work Experience:

Bank of America- Home Retention Division

4200 Amon Carter Blvd, Ft. Worth, Texas 75116

817-***-****, Nicholas Heedly-Unit Manager

Collector I, December 2009 to April 2012

Customer Servicing and other loss mitigation or recovery activities

Contact delinquent homeowners in order to secure payments and determine the reason for delinquency.

Take inbound calls from homeowners and /or third parties to update their information for possible assistance programs

Navigate a computerized data entry system and other relevant applications

Take check payments over the phone

City of Grand Prairie- Code Enforcement Division

201 NW 2nd Street, Suite 150, Grand Prairie, Texas 75050

972-***-****, Steve Collins Code Enforcement Manager

Office Intern Summer Program, June 2009 to September 2009

Created and presented a PowerPoint Seminar

Researched and revised Standard Operational Procedure Manual

Researched and revised Training Manual

Created a manual for starting a Mentoring Program

Customer Service Representative

Interfaced with all divisional employees

Performed office duties as assigned

Spherion Staffing Services

200 W. John Carpenter Fwy, Irving, Texas 75039

Customer Service Representative, December 2008 to March 2009

Resolved customer complaints

Performed merchandise shipping and receiving as assigned

Took credit card payments over the phone

Novo One

4301 Cambridge Dr, Ft. Worth, Texas 76115

Customer Service Representative, March 2008 to October 2008

New account specialist

Accounts receivable clerk

References Available Upon Request

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