7 Years Experience - Business Systems Analyst/Consultant

Mimi Chan

Highly experienced international business systems consultant with over 7 years in a range of industries including finance, insurance and government.

Summary of Qualifications

• Expert in software development lifecycle including analysis, design, development, testing and implementation of software applications

• Excellent business requirements gathering and process mapping skills, with a strong focus on technical design

• Experienced in RUP methodologies and analysis tools

• Excellent communication and interpersonal skills, with the ability to communicate at all levels

Professional Experience

CharterMason Consulting, Australia

Business Systems Analyst, Esanda Finance Corporation Dec 2007 – Jul 2008

Business Analyst within the Technology and Projects business unit for a multinational finance

institution. Assignment involved gathering, analysing and documenting business requirements for technical development teams for the company’s core Lending system (IBM System i platform).

• Facilitated workshops and meetings to define, prioritise and schedule Work Requests (system enhancements)

• Liaised with business and development teams to redevelop and enhance internet and intranet experience, including rebranding internet and online loan quotation pages

• Liaised and supported technical design, development and test teams based offshore

• Co-ordinated user acceptance and business verification testing

• Mentored and guided other business analysts within the team – conducted peer reviews for artefacts produced

• Assigned to be the technical specialist consultant for Esanda’s multi-campusing program where operational business functions were to be offshored. Involved in conducting technical assessments to enable offshoring success

Novell Pty Ltd., Australia

Siebel Consultant, Sensis Pty Ltd. Sep 2007 - Nov 2007

Siebel CRM consultant for a leading telecommunications and media company. Assignment involved end-to-end design, development and testing for a major Siebel implementation.

• Responsible for producing system test scripts and performing integration testing for Sensis’ Siebel CRM release

• Reported directly to the Program Director, and assisted in project management tasks including chairing weekly technology team meetings and preparing weekly Status Reports for the client

London Borough of Southwark, United Kingdom

Business Systems Analyst, Customer & Corporate Services Nov 2005 - Sep 2006

Business Systems Analyst reporting directly to the Head of Technology for a government borough in London. Assignment involved sole responsibility in identifying and analysing software applications utilised within the council departments, and ultimately assessing the potential for consolidation into SAP CRM and SAP BW.

• Identified potential applications for collapse and consolidation into SAP CRM and SAP BW across the 6 departments within the Council (covering over 300 applications)

• Produced systems analysis reports for applications identified for consolidation

• Supported corporate technical projects in workshops and requirements analysis including SAP MDM, SAP BW (Management PI Reporting) and Corporate GIS

• Led the systems analysis for the commercial property Real Estate systems replacement

• Liaised and worked with third party implementers for new SAP system design based on business requirements

Chartered Institute of Management Accountants (CIMA), United Kingdom

Siebel Analyst, CIMA Global IT Aug 2005 – Nov 2005

Siebel Systems Analyst for a leading management accounting education and training institution. Assignment involved analysis and design of Siebel application for CIMA members and students.

• Involved in the technical design, configuration, and establishment of the online Membership Application data model in Siebel 7

• Trained and mentored new team developers in the organisation’s Siebel 7 implementation and architecture

• Supported internal business users and resolved 1st/2nd level Siebel 7 helpdesk issues

• Involved in end user testing of new enhancements, and involved in pre-deployment/migration activities

Capgemini Ltd Pty, Australia

Senior Consultant, Technology Services Group Jan 2001 – Jun 2005

Project Experience:

Systems Analysis & Design, National Wholesale Finance Corporation (Melbourne)

• Led the IT stream in the analysis of current state architecture and processes

• Involved in workshops with senior management to identify the function’s IT support systems and processes

• Developed current state architecture mapping diagram including integrating systems

• Produced gap analysis of current processes and developed opportunities for systems/business process reengineering

Siebel Integration and Migration Analysis, Westpac Banking Corporation (Sydney)

• Designed and developed Siebel 7 data migration cleansing reports (PL/SQL)

• Developed and conducted Market research extracts from various Siebel interfaces for customer survey data

• Involved in Siebel 7 Product Administration configuration during pre-release activities

• Developed blueprint documents for the Siebel Integration workflows implemented

• Developed the Disaster Recovery Runbook for the Integration Team as part of the Bank’s compliance requirement

• Developed Siebel system and user test scripts

• Conducted and co-ordinated Systems Integration Testing, and User Acceptance Testing for the Siebel Management Reporting interfaces

Oracle EAI Development & Analysis, Local Government Councils (Sydney)

• Performed UML Use Case Realisation and Analysis for integration interfaces for the implementation of a common Oracle system, used RUP principles for design

• Conducted requirements gathering exercises between the functional and technical teams for Integration development – Oracle Financials, HR, Payroll, CRM, Asset Management

• Gathered and mapped functional and systems processes for Oracle development

• Designed and developed Oracle 11i Applications interfaces using Oracle Interconnect, including data mapping between interfacing systems and XML development

• Prepared and conducted System Integration Testing, UAT for Oracle Integration

Siebel Testing & Business Co-ordinator, Malaysia National Insurance Company (Kuala Lumpur, Malaysia)

• Primary User Acceptance Test Co-ordinator for CRM Siebel contact centre implementation

• Conducted Systems Integration Testing, User Acceptance Testing of CRM Siebel implementation – functional and technical testing

• Managed all user acceptance bug fixes and central point of contact for system and UAT testing issues. Co-ordinated all testing fixes with technical and functional teams

• Created test planning schedules and liaised with testing and business teams to ensure testing cycles were completed on time

• Prepared and delivered functional documents for end-user training

Siebel/SeeBeyond EAI Development & Design, Malaysia National Insurance Company (Kuala Lumpur, Malaysia)

• Involved in the architectural design of the Integration components of the contact centre systems development

• Led a local team of technical Middleware developers for integration between the Siebel CRM system and the legacy back-end system using SDLC development methodologies

• Developed the Middleware modules for integration between the CRM system and the legacy back-end system

• Analysed end-to-end transaction times and identified technical opportunities for process improvements

• Facilitated a future state workshop with client staff to gain input to proposed improvement business transformation

Supply Chain EAI Analysis, Global Energy & Utilities Company (Melbourne)

• Analysed and documented current business processes of the company’s core management of supply system

• Developed a base-line identification for software and data for the company’s oil supply system

• Presented the findings from the business case to the client Senior Executive Committee and gained agreement to implement the next phase of the project

Education Background

Tertiary Education

1997 – 2000 The University of Melbourne, Australia

Bachelor of Information Systems

Secondary Education

1991 – 1996 Siena College, Australia

Victorian Certificate of Education (1996)

Technical & Business Skills

• IBM System i Platform (Functional)

• SAP CRM, SAP BW (Functional)

• Siebel 6.0 / 7.0 (Administration & Tools, Siebel EAI, Workflow, VBScript)

• Oracle InterConnect (9iAS Integration Product), Oracle 11i Applications

• SeeBeyond e*Gate 4.12 – Partner Certified (Basic & Advanced)

• Programming/Database Skills & Software: PL/SQL, SQL, XML – XMLSpy & TOAD

• Microsoft suite (Project, Excel, PowerPoint, Access, Visio Technical)

• Rational Rose Tools and products (UML, Use Case Realisations)

• Rational Unified Process (RUP)

• Unix and Windows NT environments

• Full Systems Development Life Cycle (SDLC) experience in 3 major implementation projects

• Systems/Integration Testing & Project Co-ordination

• Project Management

• Incident and Release Management systems (Remedy, Mercury Quality Centre)

Personal Achievements & Proficiencies

Personal Development & Interests

• Project co-ordinated property development and renovation activities throughout a 6 month period

Extra-curricular / Professional Affiliations

• London Princes Trust Charity Events 2006

• Capgemini Melbourne Social Club Committee 2004/2005

• Capgemini Malaysia Social/Events Club President 2001

• Professional Member, Australian Computer Society

Leadership

• Awarded Capgemini’s “Values in Action” Prize 2002

• Elected Careers and Welfare Officer for The University of Melbourne Information Systems Student Society (ISSS) 1998

Additional Languages

• Fluent in Cantonese

• Conversational Chinese (Traditional)

References

References available upon request

Contact this candidate