Customer Service Management

Robert Muldoon

**** ***** ***** *******, *, Fort Lauderdale, FL 333305, United States

Mobile: 954-***-**** , **************@*****.***

JOB OBJECTIVE

Full time employment in the Hotel/ Restaurant industry to utilize my hospitality experience and skills.

SUMMARY

15+ years expierience in foodservice,utilizing a wide range of hospitality skills in customer service, culinary arts, and management

EXPERIENCE HIGHLIGHTS

Server January 2011 to Present

Gallery One Doubletree, Fort Lauderdale, Florida - Providing dining room and in-room dining service 3 meals a day. Upselling wine. Assisting with Starbucks branded grab & go station.

Bartender January 2010 to December 2010

Hilton Marina Hotel, Fort Lauderdale, Florida - Preparing and serving cocktails and serving food at Antea, the lobby bar, including stand-up bar and 22 seat dining area. Maintaining bar inventory, ordering liquor from the beverage room. Also filling-in as needed as a banquet server.

Bartender September 2007 to September 2008

HMS Host, Portland International Jetport, Portland, Maine - Preparing all drinks for all guests in 45 seat restaurant with a local Shipyard Brewing Company theme including mixed drinks, soft drinks, beer and wine. Providing complete food and beverage service directly to all guests seated at a 14 stool bar as well as a floor section consisting of 3 four-top tables. Washing all glassware. Maintaining daily inventory of all bar products and restocking as necessary

Cook/Server April 2006 to September 2007

Hilton Garden Inn, Portland Jetport, Portland, Maine - As a cook; independently running kitchen for 88 room hotel.

As a server; Providing all foodservice for room-service and for dining room including bartending.

Waiter February 2004 to April 2006

Roma Cafe, Portland, Maine - Providing full dinner service at one of Portland's most established fine dining restaurants.

Waiter July 1993 to October 2003

Sal's Place, Provincetown, MA - Providing quality dinner service on a nightly basis for eight summer seasons at highly acclaimed traditional Italian restaurant consistently rated one of Cape Cod's best for over 35 years. Anticipating and responding to guest's needs in advance, ensuring an exceptional dining experience. Utilizing extensive culinary experience by filling in as line cook as needed.

Waiter October 2001 to March 2002

Ireland's Inn, Ft. Lauderdale, FL - Provided service for hotel restaurant on Ft. Lauderdale Beach catering to an upscale international clientele.

Line Cook October 1997 to May 1998

29 Newbury, Boston, MA - Demonstrating versatility by working saute, grill, and garde manger stations at eatery/ nightspot featuring world fusion cuisine.

Poolside BBQ Chef October 1996 to May 1997

Blue Door Restaurant/ Delano Hotel, Miami Beach, FL - Planning, preparing, presenting and serving a nightly tropical grill feast for world renowned 4 star hotel catering to Miami's elite celebrity clientelle

EDUCATION

Culinary Arts, Minor: Foodservice Management 1995

Newbury College, Brookline, MA

CERTIFICATIONS

ServSafe Alcohol Certificate, National Restaurant Association, Portland, Maine, May 2007 to May 2010 - Completion of certification for responsible alcohol service program.

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