Customer Service -Sales-Call Center Experience

Sara L. Wold

********@*****.***

PROFESSIONAL EXPERIENCE

****-**** ********** ****** **** Lynnwood, WA

Senior Loan Officer

Originated home equity loans and home equity lines of credit.

Closed high volume in units and sales dollars.

Maintained good customer contact from application to closing.

Demonstrated ability to work well in fast paced environment.

Demonstrated excellent organizational skills and professionalism.

2001-2004 WASHINGTON MUTUAL BANK Bellevue, WA

Mortgage loan processor

Responsible for reviewing and signing off on all loan conditions.

Quoted and locked in rates.

Maintained good contact with account executives and brokers.

Demonstrated excellent organizational skills.

1999-2001 MCDONALD’S Renton, WA

Manager

Responsible for reconciling cash on hand to cash in general ledger.

Demonstrated good leadership skills.

Improved customer services skills.

Managed staff’s schedules and shifts.

EDUCATION

2001-2007 WASHINGTON MUTUAL BANK Bellevue/Lynnwood, WA

Work related courses

Loan officer training

Income/asset

Tax analysis

Various customer service courses

Title review

Insurance review

Appraisal review

June 2001 KENTRIDGE HIGH SCHOOL Kent, WA

High School Diploma

1st place in DECA regionals, participated in State competition.

Captain of basketball team.

HONORS/AWARDS

Employee of the month.

Numerous customer satisfaction awards.

Multiple internal audit awards.

Top 15 in sales production for 2005 as well as the first three quarters of 2006.

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