Manager Customer Service

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Wanetta Valk

Objective Self-motivated, goal-oriented individual pursuing a full time clerical position and Management in which to utilize my computer proficiency while demonstrating strong analytical and problem solving skills and the ability to efficiently handle multiple tasks.

Experience Jan 2011–Present GSM, Parks Mall Arlington, TX

Guest Service Manager

Handling Customers complaint, problem solving working with tenants.

Strong Customer Service, faxing filing copies working closely with mall management office, monitoring mall traffic, working with secuity high volume of answering phone calls, transferring calls to right departments.

Phone and business edicts

Nov 05-May 11 Payless Shoes Hurst, TX

Assistant Sales Manager

Employee of the month for 3 consecutive years (2005-2007)

Accountable for the handling and change orders of daily morning deposits to the local bank

Responsible for weekly payroll of all store employees

In charge of loss prevention for all merchandise damaged or unaccounted for

Participate in weekly conference calls and monthly meetings with district stores to discuss increase & decrease in sales & conversions

Conduct semi-annual inventory and weekly inventory of all shipments

Created and initiated a new, more efficient filing system for all reports and shipments

Perform opening & closing procedures for the store

Handle all complaints & dissatisfied customers in a calm and efficient manner

Education Aug 01-Aug 03 Southwest Community College Memphis, TN

Business Administration

Liberal Arts

Qualifications Achievement oriented with high energy and positive attitude, team player with leadership skills, Experience Management skills, Self-motivated, impendent and willing to perform multiple tasks, Flexible, strong typing skills, 45wpm 10 key by touch, Answering telephone call in a professional manager. Excell, MS word.

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