Customer Service Medical

*** *. **** ****** ************, Pa ***** ******.*****@*****.***

Siesha Perry

Qualifications

• Phlebotomy including venipuncture/capillary collection

• Measurement and recording of vital signs

• Administering EKGs

• Operation of a variety of laboratory instrumentation

• Utilizing laboratory techniques to perform routine tests including: Strep, Blood Sugar, Urinalysis, Pregnancy, and Hematocrit

• Basic computer functions such as patient data input and billing, including ICD-9 and CPT coding

• Preparation of case histories and medical reports, management of patients’ files, charts, and medical records, including alphabetical/terminal digit

• Answering incoming patient and physician referral calls and scheduling appointments

• Preparation and break-down of treatment and examining rooms

• Medical terminology, anatomy & physiology

• HIPAA and OSHA Compliance Training

Certifications

Health Care Provider BLS/CPR American Heart Association Expires 2013

Heart-Saver First Aid American Heart Association Expires 2013

Education

Professional Medical Assistant Harris School of Business Dover, DE

• Anticipated graduation date: April 2011

High School Diploma Carver’s Bay High School Georgetown, SC

Experience

Medical Assisting Delaware Cardiovascular Associates, Wilmington DE

04/2011 - 06/2011

Prep patients charts; perform EKG's; take vital signs; anwer telephones; schedule appointments; medical billing and coding.

Front Desk Agent Hampton Inn, Dover DE 05/2010 - Present

• Manage switchboard; check in/out of guests; maintain excellent customer service

Housekeeping Fairfield Inn and Suites, Dover DE 03/2010 - 06/2010

• Clean and prepare hotel rooms for guest check in

Waitress/ Banquet Staff Webster’s Tavern, Pawley’s Island SC 03/2008 - 03/2010

• Provided hospitality to guests by serving food and beverages

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