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Customer Service Quality Assurance

Victorville, CA
August 24, 2012

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Autumn Solis

***** ****** **, ***********, ** ***92

Cell: 760-***-**** : *************@*****.***

Result-driven, proactive and resourceful administrative professional with 10 years experience providing office


* Travel administration

* Problem resolution

* Administrative support

* Meet deadline

* Microsoft Office skills

* Spreadsheet development

* Workers' compensation knowledge

* Business correspondence

* Filing and data archiving

* Quality assurance

* Worker's compensation


* Planned all meetings and travel for CEO.


* Facilitated onboarding of new employees by scheduling training, answering questions and processing


Data Organization

* Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational

charts and company data reports using advanced Microsoft Excel functions.


* Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and

billed accordingly.

Administrative Assistant

November 2005 to November 2009

Extreme Gear – Las Vegas, NV

* Accounts Payable for 2 separate divisions Manage all petty cash and office supply expense accounts Assist

with billing change orders and invoicing Oversee front office activity including training Arrange all travel

accommodations including but limited to car rental hotel stay and flight arrangements Manage customer

portfolios, including direct interaction with customers.

Personal Assistant

2005 to 2006

Burke & Associates – Las Vegas, NV

* General Liability and Workers Compensation for over a 100 subcontractors on over 20 jobs at one time

Provide Customer Service to all subcontractors Assist in estimating department with breaking out plans, bid

recruitment and organization of department itself Process full cycle high volume accounts payable Process

payments for subcontractors Maintain Flexibility by working at a productive pace, allowing me the freedom

to gain experience in several departments including project assistant, estimating assistant, accounting and

occasionally working directly with the CEO on time sensitive documents.

Victor Valley College

Victorville, CA

Associate of Applied Science

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