Customer Service Human Resources

Yiesha Renaé Turrentine-Stevens

**** ********* ***

Waldorf, MD 20603

Home: 301-***-****

Cell: 301-***-****

Email: ***********@*****.***

OBJECTIVE:

To fulfill my career goals within a proactive, high growth organization that will enable me to utilize my education and work experience, while investing my skills in a dynamic career development program. I am currently seeking a challenging position that will lead to more advanced opportunities.

EXPERIENCE:

03/09 - current Target

Lanham, MD

Human Resources Specialist

• Supervise, train and coach Human Resources team members to ensure they accomplish their core roles

• Anticipate staffing needs and staffing fluctuations; develop accurate staffing plans to support them

• Assist the ETL-HR with staffing the store (including AP, Pharmacy and Facilities Management) using appropriate recruiting methods to drive applicant flow

• Monitor scheduling reports to understand staffing needs by time of day

• Communicate staffing needs to the store team and to guests

• Influence leadership team to select fast, fun and friendly team members

• Create a learning environment in all work centers, including overnight and early-morning teams; own the Team Trainer program, development programs and new program rollouts; ensure the team is well trained

• Model and protect an open door environment

• Coordinate training schedules for new team members and ensure training schedules are entered into the MAX Scheduler

• Recognize and coach team trainers

• Have awareness of turnover numbers and take preventative action to minimize future turnover

• Analyze selection and training effectiveness; take preventative action to minimize future turnover

• Help to identify and support backups for future team leaders and other key positions

• Lead recognition programs in the store

• Provide coaching, recognition and frequent feedback to improve team member performance; recognize team for service accomplishments

10/08 – 03/09 UNO Chicago Grill Washington, D.C.

Hostess

• Ensure each guest has a seat in the restaurant

• Ring out take-out orders

• Prepare take-out orders for delivery/pick-up

05/06 – 08/08 Shopper’s Food Warehouse Forestville, MD

Bookkeeper

• Answer customers' questions, and provided information on procedures or policies.

• Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change

• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners

• Greet customers entering establishments

• Issue receipts, refunds, credits, or change due to customers

• Issue trading stamps, and redeem food stamps and coupons

• Maintained clean and orderly checkout areas

07/07 – 07/07 Primary Care Doctor’s Group Washington, D.C.

Externship

• Answering Patient service inquires

• Checked vital signs

• Administered needles and drawn blood

• Schedule Appointments

• Filing, Faxing, and Labeling

• Received Co-payments

• Answered Phones

06/05 – 01/06 Best Buy Arlington, VA

Customer Service

• Benefits of excellent customer service

• Clarify individual's role in customer interactions

• Activate powerful internal customer service

• Demonstrate the importance of attitude

• Establish a powerful first impression

• Gain customer trust and rapport

• Maintain good telephone etiquette

• Apply great listening skills

• Learn to apply the principles of emotional intelligence

• Deal successfully with difficult customers

• Handle emotions on the job

• Defuse angry and abusive customers

• Resolve complaints

• Creating customer loyalty

• Ensure repeat business

• Cashier

EDUCATION:

2006 – 2007 Everest College Diploma in Medical Assistance Program

2001 – 2005 Suitland High School High School Diploma

VOLUNTEER EXPERIENCE:

06/02 Attended a workshop at the Washington Convention Center, which I passed out pamphlets, bags, pencils, and etc. Participated in discussions on health issues such as, STDs, HIV/AIDS, and teen pregnancy.

06/01 Attended a women’s workshop, which I participated in a discussion with to teens about health issues.

COMPUTER SKILLS:

Typing 50 WPM

Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, and Internet Explorer

REFERENCES:

Available Upon Request

Contact this candidate