Security officer

KEVIN H. GERALD

*** ******** *******

ROSWELL,GA.30076

Phone: 770-***-****

Email: *******@*****.***

OBJECTIVE: SEEKING A CHALLENGING POSITION IN A FAST PACED ENVIRONMENT WHERE EXCUTION IS A KEY FACTOR, ACCOUNTABILITY IS HIGH, SELF MOVTION IS RESPECTED, EXCELLENCE IS REWARDED, AND TEAMWORK IS PROMOTED.

QUALIFICATIONS

OVER 10 YEARS EXPERIENCE IN THE SECURITY FIELD,TRAINING IN CUSTOMER SERVICE, MANAGEMENT, INTERIOR AND EXTERIOR PATROL, REPORT WRITING,

FIRST AID, AED,FIRE SYSTEMS, ALARM SYSTEMS, CCTV, TRAFFIC AND CROWD CONTROL, APPREHENDING SHOPLIFTERS OR PEOPLE WHO VIOLATE PROPERTIES RULES, BIKE PATROL, ROOF PATROL, TEACH SAFTY TRAINING TO EMPLOEES AND GUEST ON THE PROPERTY, ESCORT EMPLOYEES AND GUEST TO THEIR VEHICLES, WORK WITH LOCAL POLICE DEPARTMENT TO HELP KEEP PROPERTY SAFTY. ALSO WORKED IN THE RETAIL AND FAST FOOD FIELD AS A MANAGER, SO CASH HANDLING AND SUPERVISING EMPLOYEES AND CONDUCTING WEEKLY AUDITS.

EDUCATION

1982-1985 PEORIA CENTRAL HIGH, PEORIA, IL.

1985-1986 IL. CENTRAL COLLEGE, EAST PEORIA, IL.

EMPLOYMENT

2001-2006 CAPTAIN OF SECURITY, NORTPOINT MALL SECURITY, ALPHARETTA,GA.

Patrol all areas of the property; Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a security shift summary daily activity report. Maintain confidentiality of all Security and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards.

1989-1990 SECURITY OFFICER, NORTHLAKE MALL, TUCKER,GA.

Patrols the facility and grounds and reports findings on security issues, parking, policy compliance, safety issues and other important matters.

Posts at designated areas, perform assigned duties and report any unusual occurrences.

Serves as an ambassador by maintaining proper grooming and dress and appearance as outlined in departmental protocol.

Performs duties in the Control Center to include:

monitoring alarms (fire, boiler, panic, code blue, etc)

making code announcements.

assisting customers as needed.

any other service/emergency functions.

Intervenes in crisis situations and assists Law Enforcement, in the protection of personnel, visitors and property. Monitors the CCTV system when instructed and reports any unusual events to the Security Officer. Remains up to date on current security and professional issues through readings and self-study. Ensures cleanliness and organization of assigned post and vehicles. Completes motorist assists (to include tire change and battery jumps) . Provides directions and walks visitors to areas when possible, and provides assistance as needed. Provides escorts to anyone requesting this service.

1988-1989 SECURITY OFFICER, RICH’S SECURITY (WAREHOUSE), STONE MT.,GA.

Patrol all areas of the property; Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a security shift summary/daily activity report. Maintain confidentiality of all Security and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards.

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