Homemaker

SULMA COLON

**** ******** ***** ***********, **  Chicago, IL 60638  773-***-****  708- 588-1386

***********@*****.***

OBJECTIVE

To obtain a position that will allow me to utilize my skills by implementing challenging projects to succeed within the company’s goals.

PROFESSIONAL EXPERIENCE

CUSTOMER SERVICE SPECIALIST

 Act as informative source to company employees regarding status of ongoing facility projects.

 Train and supervise staff, responsible for typing, filing, and general office procedures.

 Introduce new customers to “Workforce Investment Act” program, giving full explanation and answering questions.

 Counsel customers who had difficulty following the program, offering them encouragement, support and friendly advice.

 Provide full range of customer service needs on busy switchboard, TTY-Teletypewriter, directed phone calls and welcome customers courteously conducting business in both languages English and Spanish.

 Conduct orientation sessions and arrange testing and evaluation procedures.

 Administer written and practical exams and prepare reports of clientele performance.

 Provide information on and refer individuals to public or private agencies and community services for assistance.

 Keep records and prepare reports for management concerning visits with clients.

 Advise clients regarding food stamps, child care, food, city housing and township shelters.

 Inform applicants of program and details such as case manager’s responsibilities, benefits, schedules, working conditions, and job opportunities.

 Interview job applicants to match their qualifications with their needs, recording and evaluating applicant experience, education, training, and skills in each individual file to be data entered.

 Select qualified applicants or refer them to each individual case manager, according to company policy.

 Maintain records of applicants not eligible for the Workforce Investment Act Program.

 Instruct applicants of services provided through the facility in resume writing and interview techniques.

 Refer applicants to services such as vocational counseling, literacy, transportation assistance, and vocational training.

 Contact employers in verifying employment status of former customer serviced by the facility determining their requirements and recording relevant data into file.

 Confer with management and conduct surveys to identify training needs, changes, and other factors.

 Collect, and distribute bus passes keeping bookkeeping updated and complete any necessary reports.

 Perform data entry to update records for federal granted government program files.

 Update and reviewed files for accuracy and quality and ensure compliance with corporate standards.

 Ensure telephones, copiers, fax, and postage machines were operable.

 Order, stock, and distribute office supplies for Managers, and all support staff.

CHILDCARE PROVIDER

 Performed housekeeping duties, such as cooking, cleaning, washing clothes and dishes, and running errands.

 Cared for individuals and family during periods of incapacitation, family disruption or providing companionship, personal care and help in adjusting.

 Instructed and advised family members on issues such as household cleanliness, utilities, hygiene, nutrition and infant care.

 Planned, shopped for, and prepared meals, including special diets.

 Attended to personal needs of children, prepared nourishing meals and snacks.

PROFESSIONAL WORK HISTORY

Employment & Employer Services Customer Service Specialist 1999 – Present

Jerry Sacks Childcare Childcare Provider 1992 - 1998

EDUCATION

Benito Juarez High School Diploma Bilingual English / Spanish

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