Human Resources Management

SHOUA VANG

Blaine, MN • ******@*****.*** • 612-***-****

Results-oriented Human Resources Professional with extensive leadership experience encompassing human resources management, strategic project management, organizational change, process improvement, and training.

SUMMARY OF QUALIFICATIONS

• Proven aptitude in working with senior management, internal departments and clients to effectively define and achieve strategic human resources objectives.

• Exceptional ability to introduce and streamline human resources functions to increase revenue, facilitate company growth and reduce costs.

• Demonstrated ability to improve processes, analyze complex issues and develop solutions, motivate teams and attain company goals.

• Flexible and resourceful, using organizational, time-management and planning skills to deliver projects on time and on budget.

• Accomplished leader and listener, with a talent for building lasting relationships with senior management and staff; equally comfortable taking directions and delegating responsibilities.

AREAS OF EXPERTISE

• HR Policies / Procedures

• Employee Relations

• Organizational Change

• Benefit Administration

• Compensation

• Payroll

• Performance Management

• Training/Development

• Recruitment/Retention

• Diverse Workforce

• Motivation/Teambuilding

• Employment Law

PROFESSIONAL EXPERIENCE

REGIONAL HUMAN RESOURCES MANAGER 2011 – Present

SWISSPORT FUELING SERVICES

Swissport Fueling Services provides into-plane fueling services and ground support equipment (GSE) refueling services as well as the maintenance and operation of on- and off airport fuel storage and distribution systems.

• Handle all aspects of HR functions for Minneapolis, MN and most HR functions for Boston, MA, Worcester, MA and Chicago, IL.

• Employee relations: assist and manage all employee issues and concerns.

• Benefit administration: handle new hire enrollments, communicate benefits information, and ensure all employees are enrolled.

• Process bi-weekly payroll in Attendance Enterprise.

• Place recruitment advertisements online and in newspaper, phone screen candidates and resumes, interview candidates, make job offers, administer drug tests, and process I-9s.

• Process paperwork, and maintain employee files, attendance and time off balances.

• Enter HR information and accounts payable invoices in Lawson, and administer and monitor performance development reviews.

• Reconcile monthly health, dental and vision insurance invoices.

• Involvement with Union Contract negotiation and grievances.

• Review and approve FMLA requests.

• Handled unemployment claims for accuracy and mitigate losses.

HUMAN RESOURCES GENERALIST 2006 – 2011

SERVISAIR FUEL SERVICES

A company specializing in delivering dependable and high quality into-plane fueling to numerous customers with operations of varying sizes and complexities.

• Held responsibility for processing weekly payroll in Kronos, and assisting employees with all issues and concerns.

• Interpreted HR manual, union contract and company policies.

• Handled benefits administration, including events enrollments and inquiries, process changes on insurance carrier Web site and communicating benefit information.

• Recruited employees throughout entire hiring process

• Accurately handled unemployment insurance claims while mitigating losses.

• Process paperwork to include status changes, new hires, terminations, LOAs, and FMLA.

EDUCATION

KELLER GRADUATE SCHOOL OF MANAGEMENT

Master of Business Administration with Human Resources Concentration, 2011

METROPOLITAN STATE UNIVERSITY

Bachelor of Science Degree in Human Resources Management / Project Management, 2005

COMPUTER SKILLS

• Word, Excel, Power Point, WebEx, Citrix, ADP, Kronos, Lawson, Attendance Enterprise, and Taleo.

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