Engineer Security

AJISH CHERINGAL

316-***-**** **************@*****.***

Objective

• To secure a career opportunity that utilizes the experience and the skills that I have gained in the field of computer networking.

Professional Summary

• Hands on experience in configuring and troubleshooting Cisco Enterprise switches, routers and security appliances.

• Experienced in configuration and support of Cisco Small Business Unified Communications devices and IP phones.

• Configuration of security policies including NAT, PAT, Access-list, Failover, Dual ISP, Inspection, Threat Detection, URL Filtering and QoS/Rate limiting

• Expertise in implementing L2 technologies including VLANs, VTP, STP, RSTP and Trunking

• Profound knowledge in OSI, TCP/IP, VLSM, ARP, IP addressing and Subnetting

• Good knowledge about Routing protocols such as RIP, IGRP, OSPF, EIGRP & BGP

• Well focused, goal oriented, responsible and cooperative team worker

• Pursuing CCNP certification

Education

• Master of Science in Computer Networking Aug 2012

Wichita State University, Wichita, KS, USA GPA: 3.68/4.0

• Bachelor of Technology in Information Technology May 2008

Anna University, India GPA: 6.7/10

Certification

• Cisco Certified Network Associate (CCNA).

Technical Skills

• Cisco Equipment : Cisco Enterprise Routers and Switches, Cisco Security Appliances (PIX 500 series and

ASA 5500 series), Cisco Small Business Unified Communication devices and IP phones

• LAN/WAN Technologies : VLAN, VTP, STP, RSTP, SPAN, RSPAN, CDP, Ether channel, SIP, 802.11a/b/g

• Routing Protocols : RIP, IGRP, EIGRP, OSPF, BGP

• Network Security : NAT, PAT, Access-lists, Failover, DNS doctoring

• Infrastructure Services : DNS, DHCP, POP3, SMTP, FTP, TFTP, SSH, Telnet

• Network Management : Wireshark, Log Analysis, Packet Captures

• Operating Systems : Cisco IOS, Windows7, LINUX, UNIX

• Programming Languages : Basics in C & C++

Professional Experience

Customer Support Engineer, Cisco TAC, Wichita State University Aug 2010 – Present

• Offer customer support on Cisco networking devices such as LAN switches, routers, firewalls and VOIP devices.

• Provide data network support on technologies like VLANS, Inter VLAN routing, Trunking (802.1q), VTP, Etherchannel, STP, Telnet/SSH/HTTP access, Dual ISP, Access-lists, Port Security, URL Filtering, VPN connectivity, Failover and NAT.

• Configure UC320 and UC500 series small business Unified Communication Cisco devices for features like BACD Queuing, Hunt Groups, Call conferencing, Night Service, Music on Hold (MOH), Call Park, Voicemail and Auto-Attendant.

• Assist customers on setting up or troubleshoot VOIP network infrastructure configurations like SIP setup and dial-peer issues.

• Perform maintenance and other support activities related to IOS upgrades, password recovery, crashes and bug identification.

• Reproduce customer problems in our lab and work with the escalation team on providing a timely resolution.

• Document all the communications with customers and the entire sequence of events involved in the troubleshooting process.

• Earned excellent customer feedback for sound technical expertise and timely support in addressing the issues.

Systems Engineer, Infosys Technologies Ltd., Mysore, India Aug 2008 – July 2010

• Performed functional testing of Infosys’s banking product, Finacle.

• As a part of the manual testing team, created, reviewed and executed test cases.

• Opened tickets, analyzed tickets opened by the team and interacted with the development team to get the fixes.

• Responsible for the creation and maintenance of the framework and the regression suite for the automation of test cases.

• Offered technical training and confidence building sessions for the testing team of 15 members.

• Underwent a six month technical training program in areas such as Computer Networking, RDBMS and C programming.

Contact this candidate