Customer Service Sales
Resume:
Nadia D. Cason
Pontiac, MI *****
**.************@*****.***
OBJECTIVE
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To obtain a rewarding and challenging Customer service/sale position with an expanding company that offers advancement based on merit and ability
EMPLOYMENT HISTORY
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Dialogue Marketing, Auburn Hills, MI
10/2011 - 02/2012 Appoinment Setter
Appointment Setter, Donor Dialogue, Retain customers, Outbound Calls, Greet Callers, maintain and update contact activity records, maintain a professional dial tone with customer
Check n Go, Pontiac, MI
10/2010 - 05/2011 Customer Service
Processes payments and updates customer account status upon receipt. Balances all cash receipts on a daily basis and follows proper cash-handling procedures at all times. Handle large volume of walk-in traffic, covering a full range of customer services in a prompt and professional manner.
Minacs, Farmington hills, MI
03/2010 - 07/2010 Call Center
Calling Center, Verizon Wireless Company, Answering phones, Receives and posts billing payments to customer accounts promptly. Handling customer billing discrepancies and applying any necessary changes to their accounts. Establish customer trust and commitment by helping to resolve customer concerns. Answers customer inquiries regarding billing and/or service problems Meets or exceeds sales and service goals by evaluating and satisfying customer needs.
Jcpenney, Dearborn, MI
10/2007 - 04/2010 Retail
Problem resolution assistance. Provide exceptional customer care across the store including escalations, technical support and billing. Take-ownership of customers' concerns and acts as a primary contact Establish customer trust and commitment by helping to resolve customer concerns
McDonald, Dearborn, MI
03/2007 - 10/2007 Fastfood
Cooking on grills, deep frying, Inventories, Cash handing, Working as a team player
White castle, Lincoln Park, MI
04/2003 - 05/2005 Fastfood
Cash handling, Cleaning, Inventory Cooking on grills, deep frying, Training new employee on grill, cash handing and inventory.
SKILLS AND ABILITIES
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SKILLS * Problem solving * Research/Internet * Customer service * Data entry * Computer skills * Written & verbal communication skills
HONORS AND ACTIVITIES
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Jefferson/Whitter in Pontiac, MI 2009-2009 I've volunteer at a elementary school for a year
NOTES / OTHER INFORMATION
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I have been in customer service for 7 years and i know how to deal wit all types of customer face to face customers and phone to phone.
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