Executive Support

Jaclyn Tallant

***** **. ******** ***** *****, Jacksonville FL 32225

Phone: 904-***-**** E-Mail: ********@*****.***

Innovative, and highly motivated employee with an ability to identify opportunities to improve product visibility through effective business development methods. Extremely outgoing, with effective listening, communication, and rapport-building skills, with the maturity to work with all levels of management throughout an organization. Highly skilled in developing time saving techniques leading to improved time management and production. Possesses the ability to work well independently or as part of a team, and is a self-starter with an eye for detail.

Experience

Express Scripts, Inc. / Medical Services Company 8/2002 - present

Account Manager; Workers’ Compensation (8/2009 – Present)

• Served as the primary day-to-day client contact for questions, training, and issues.

• Accountable for core service delivery to assigned clients and execution of all client-specific operational deliverables.

• Acted as an advocate by providing a voice on behalf of the client to drive continuous service improvements.

• Ensured operational excellence and coordination with internal departments to better service accounts.

• Proactively monitored and identified service trends in order to provide proactive consultation and immediate issue resolution.

• Collaborated with team members in order to escalate operational issues in order to drive efficient recovery rates.

• Analyzed and presented operational performance metrics customized for each client.

• Provided consultative recommendations regarding opportunities and enhancements to the client’s business model.

• Partnered with clients to enroll new employers in various programs.

• Supported sales efforts during finalist and renewal presentations.

Corporate Proposal Database Writer; Corporate RFP Team (8/2008 – 8/2009)

• Supervised Worker’s Compensation database integration build.

• Expanded and improved current proposal warehouse with new program offerings.

• Represent the research team and interact with SME’s to gather information on specific programs.

• Guided writers to proper responses for proposal questions.

• Composed and edit common proposal language.

• Identified, referenced, and archived important but uncommon information for future use.

• Strengthened responses by creating graphics for commonly used metrics.

• Completed several ‘best practices’ proposals during the acquisition and implementation period.

• Acted as interim executive support to the MSC Acquisition and Implementation team during the contracting period.

Proposal Writer (3/2007 – 8/2008)

• Solely responsible for the identification, creation, editing, printing, and delivery of proposals.

• Implemented proposal timelines to ensure timely responses.

• Strengthened responses by creating graphics for commonly used metrics.

• Incorporated several templates to assist in answering common proposal questions.

• Generated several standardized proposal responses and assisted in the creation of additional marketing materials.

• Introduced color and graphics to responses to set our offering apart from the competition.

• Created an electronic proposal library for easier archiving and internal distribution.

• Conducted phone meetings with clients when requirement and question clarification was needed.

Executive Assistant to the Director of Sales (2006 – 3/2007)

• Acted as a point of contact for company and non-company employees.

• Oversaw the implementation and programming of the contact resource management platform.

• Composed correspondence and scheduled travel arrangements for executives and their clients.

• Processed monthly expense summaries for the executive team.

• Enlisted by the executive team to produce and coordinate special projects as needed.

Sales Coordinator (2002 – 2005)

• Generated daily, weekly, and monthly sales monitoring reports.

• Created a master revenue pipeline for the sales department.

• Streamlined and implemented a new expenses process for the inside and outside sales force.

• Processed and prepared client referrals for distribution to various departments.

• Provided home-office support for outside sales with whatever needs arose.

• Simplified numerous department processes by creating user-friendly documents and tracking logs.

Snelling Personnel Services 6/2001 – 7/2002

Staffing Manager

• Recruited, interviewed, evaluated, and hired qualified candidates on behalf of numerous companies.

• Preformed upkeep of applicant database through reactivations and referrals.

• Counseled employees on resume writing and proper interview protocol.

• Conducted prospecting of new clients, and generated leads through various sales techniques.

• Arranged, and attended facility tours and client check-up visits.

• Ensured quality of service by conducting routine service calls to clients and candidates.

• Acted as the main point of contact between clients and applicants.

• Processed weekly payroll.

AppleOne Employment Services 7/1998 – 6/2001

Account Executive

• Led several inside and outside sales initiatives to increase client base.

• Managed face-to-face interaction with all level of client contacts.

• Preformed quality assurance for both client and applicant processes.

• Recruited, interviewed, evaluated, and hired qualified candidates on behalf of numerous companies.

• Qualified, acquired, serviced, and maintained new and existing accounts.

• Acted as the main point of contact between clients and applicants.

• Increased branch’s gross margin dollars through multiple full-time, direct-placement hires.

References

References and Recommendations are available upon request, and are visible through my LinkedIn profile at http://www.linkedin.com/in/jaclyntallant

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