Customer Service Manager

EDUCATION

BLOOMSBURG UNIVERSITY OF PENNSYLVANIA, Bloomsburg, Pennsylvania August 2010

Bachelors of Science in Business Administration, Concentration in Management

- AACSB Accredited School of Business

EMPLOYMENT

ENTITLEMENT SPECIALIST

Financial Industry Regulatory Authority, Rockville, MD November 2011 – December 2011

- Assisted FINRA clients through the Nationwide Mortgage Licensing System website.

- Interacted with hundreds of customers daily, solving any issues they may have.

SUPERVISOR, CITI FIELD TOURS

New York Mets, Flushing, NY September 2010 – November 2011

- Supervised a staff of ten tour guides while providing new employees with on-the-job training.

- Organized and set up the tour office for each day tours were held.

- Interacted directly with Director of Guest Experience and Vice President of Guest Experience

- Worked in conjunction with other staffs in the ballpark, assuring a positive experience for all involved.

SUPERVISOR, FAN GREETERS

New York Mets, Flushing, NY September 2010 – October 2011

- Supervised a staff of nine game-day fan assistance employees.

- Handled any customer service issues or complaints.

- Facilitated in-game marketing efforts

- Work with Front Office staff to bring premium service to ballpark VIP’s.

- Assisted Vice President and Director of Guest Experience in successfully training over 500 game day employees.

CUTCO SALES

Vector Marketing, Paramus, NJ May 2009 – August 2009

- Responsible for sales of different cutlery and kitchenware packages.

- Promoted to ‘Key Staff’ after achieving sales goals met by management.

- Considered as a finalist for Branch Manager Position by corporate office.

TRANSFER/DELIVERY DRIVER

The Radiator Store, Lodi, NJ May 2007 – August 2008

- Transferred company merchandise from one Radiator Store location to another

- Relied upon to retrieve the company’s inventory order for the week and organize throughout the warehouses.

WINDOW EMPLOYEE/SHIFT MANAGER

Dairy Queen, Oakland, NJ June 2003 – August 2007

- Ensured all supplies were sufficient while assisting co-workers with any issues.

- Trusted to shut down and lock up the store at the end of a shift.

ADDITIONAL SKILLS

- Exceptional verbal and written communication skills, as well as interpersonal skills

- Excellent organizational, planning, and critical thinking abilities

- Proficient in all Microsoft Office programs, including Word, Excel, Powerpoint, Outlook, and Access

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