Customer Service Manager

Christian J. Yarbrough

**** * ****** ***** ******, Az 85339

502-***-****. *******************@*****.***

OVERVIEW

Through years of my involvement with others I have developed a strong sense of communication, a high level of integrity and professionalism, and the ability to understand and work in diverse groups, also the ability to motivate others and make responsible decisions.

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PROFESSIONAL EXPERIENCE

Grade A Property (Real Estate Company) Receptionist, Leasing Office 2010-Present

• Managing client’s accounts to providing each client with outstanding service.

• Greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.

• Maintain daily logs as assigned by supervisors and/or manager.

• Document each client and relators proposals and request.

Cass Tech (Communications etc.) Dispatch and Technical Support. 2008-2010

•Dispatched field employees; work orders and coordinates field activity to ensure efficient, productive use of available manpower.

•Contact customers to ensure proper completion of all fieldwork and to verify appointments.

•Monitor daily workloads to ensure on-time performance of assigned work.

Perform support functions for field personnel as necessary (map reading, phone calls, verifications, etc.).

Vector Marketing (Sales/Cutco) Field Salesmen 2008-2009

• Providing potential customers with product information

• Update computer database and access billing system to review customer account information.

• Logging all customers purchase’s into the company’s database.

• Assist in completing price changes within the department. Any other tasks as assigned from time to time by any manager.

Automated Computer Services (ACS Nextel) Customer Service Representative. 2007-2008

• Responsibilities include interviewing customers for relevant information and properly leading them through diagnostic procedures. Determine the source of their problem with their product.

• Log and track customer calls in a computer database.

• Research and recommend new methods or modifications to the customer support processes.

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Educational Experience

University Of Kentucky bachelor degree anticipated date 2013 in Broadcasting.

Public speaking for the future certification 2010 Jefferson County Technical College (JCTC).

Project Management certification. Jefferson Community College (JCC)

Skills

Analytical/Research, Microsoft Office Suite, outstanding Communication, word processing,ability to read, count and write accurately, effective time management in a fast-paced environment willingness to learn, self motivated and self-respect also respect for others.

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