Sales Customer Service
Resume:
William C. Warlick
*** **. ***** ***** ***********, North Carolina 28625
704-***-**** • • tad5i0@r.postjobfree.com • • 704-***-****
Business Management Profile
Expertise in Industrial Coatings
Operations/ Project Management Coatings Development/ Application Staff Training & Management
Dynamic Management Professional with a broad range of business, organizational, and interpersonal skills. A natural leader with a proven track record of developing strong, comfortable working relationships both with staff and customers alike. Consistently produces positive results through hiring, training, motivating, and equipping the team to achieve and exceed company goals. Extensive experience in building a strong customer base, proven ability in managing successful, profitable start-ups and turnarounds in manufacturing, distributing and sales organizations. Unparalleled ability to provide excellent customer service, presents a polished, professional image.
BACKGROUND INCLUDES:
• Extensive experience with industry specific coating application and administration
• Proven track record of handling start-up operations for new businesses/locations; instrumental in ensuring profitability within first year. Consistently successful in establishing safe, efficient and profitable operations.
• Highly effective in hiring, motivating, and developing long-term employees, creating a positive and productive work environment, designing and implementing training programs to develop staff on all levels, and stabilizing key positions to reduce turnover and improve morale.
• Successful experience in developing new products through highly innovative manufacturing methods and closely coordinated team efforts. Experience in establishing and maintaining accounts.
• Eloquent in communicating ideas in writing and speech. Excellent communication, listening, interpersonal, and presentation skills coupled with a high degree of integrity and professionalism.
• Strong decision-making and problem solving skills. Confident in making on-the-spot decisions.
• Able to ask the right questions, perceive customer requirements, and provide value-added service.
• Computer savvy with Microsoft Office and many industry-specific software packages.
DEMONSTRATED EXPERTISE IN THE FOLLOWING AREAS:
• Management Operating Systems • Lean Manufacturing • OSHA
• Hazardous Materials Management • MSDS • ISO certification/Implementation
• Chemical Formulation and Titration • Risk Management • Troubleshooting
• Quality Assurance Systems • Cost-Control Systems • Team Building
• Scheduling & Production Control • Budget Administration • Standardized Procedures
• Business Re-engineering • Profit/Loss Management • Strategic Planning
• Negotiating & Closing Skills • Sales Management • Training & Mentoring
AWARDS & HONORS
• Implemented numerous programs resulting in substantial cost savings, morale improvement, and quality improvements such as Employee Training, Open Door Policy, Employee Recognition Program, Workplace Safety Training Program, Accident Investigation, and Quality Improvement System.
• Assisted with the improvement, streamlining, and modernization of manufacturing operations.
• Established production and quality standards; created employee training manual.
PROFESSIONAL EXPERIENCE
STEEL TUBE INC., Statesville, North Carolina 2009 to 2010
Sales Manager
• Direct sales and marketing for this manufacturer, distributor, and wholesaler of mechanical and structural steel tube products for OEM and Service Centers.
• Accountable for direct contact of outside and inside sales.
• Development and execution of sales and marketing plans, product marketing, sales management and customer service functions as well as administering annual departmental budgets.
• Consistently maintain and increase sales quotas through creating and negotiating sales programs.
• Contribute to the R&D of new products and marketing tactics to increase market share.
• Developed and implemented production cost analysis system to measure and track efficiency and waste.
TEKNIX POWDER COATING, Statesville, North Carolina 2002 to 2008
President / Owner
• Managed start-up of new powder coating company taking advantage of niche market.
• Personally secured Fortune 500 companies, government agencies, and military contracts.
• Developed and executed production procedures, created a model for workforce force expansion appropriate for each stage of growth, and cultivated the processes to build related functional areas.
• Recognized for substantial reduction in environmental impact, earned City of Statesville Waste Reduction Award for efforts. Program was copied and implemented by other manufacturers.
• Involved in all aspects of company operation including production, maintenance, shipping and receiving.
• Marketed and sold business in 2008.
WARLICK INDUSTRIAL COATINGS, Statesville, North Carolina 1982 to 2002
President / Plant Manager
• Total Management responsibility and Profit & Loss accountability for this specialty industrial coating and sealant manufacturer and distributor.
• Monitored the production, waste and operating efficiencies for the plant and implemented improvements.
• Conducted weekly meetings with plant supervisors to discuss production and quality issues.
• Ensured facilities ran at optimum performance as well as within EPA and OSHA guidelines.
• Enacted several programs resulting in morale improvement and greater efficiency to include Open-Door policy, Preventive Maintenance Program and several training programs.
• Facilitated sales, marketing, and advertising ventures corporate-wide; instrumental in securing new customers including government/military.
• Started on production floor for this family-owned business. Learned all facets of manufacturing, chemist/formulator, quality control, production manager, sales/sales management, and Vice President to ultimately become President and majority stock holder in 1990.
• Negotiated sale of company to minority stock holders.
EDUCATION
CATAWBA COLLEGE, Salisbury, North Carolina Graduated
Bachelor of Science Degree
• Major in Business Administration; Minor in Management
BLUE RIDGE SCHOOL, Dyke, Virginia Graduated
References
Dr. James P. Cartner
504 West End Ave
Statesville, N.C. 28677
William A. Long
President: Yadkin Valley Bank
110 West Market St.
Elkin, N.C. 28621
Harry M. Tsumas
President: Tsumas Real Estate and Development
1053 The Glen St.
Statesville, N.C. 28677
Steve Rogers
President: U.S. Propeller Service
844 S. Main St.
Troutman, N.C. 28166
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