Customer Service Sales

Maha M El Sayed.

(**********@*******.***) tel917-***-****)

Objective:

My primary goal is to secure a position to use my experience in the best possible way to further pursuit in the position that would fulfill my ambition..

Work Skills

• Microsoft Office suite (MS Word, Excel, Outlook)

• Strong organizational and analytical skills.

• Excellent customer service skills.

• Detail-oriented.

• Management Team Building & Leadership.

• Excellent oral and written communication skills.

• Proven ability to reach goals.

• Fluent in Arabic (native) and English Language.

WORK EXPERIENCE

Flight attendant (Cabin Senior), Etihad Airways - United Arab Emirates June 2007 to April 2010

I maintain the safety and security of passengers in the airport and airplane. My position required Receiving and dealing with passenger’s needs and complains, applying my company safety and customer service rules and regulations. Also, duties include maintaining a daily log of activities, and assisting other departments in report writing to ensure quality.

GROOMING OFFICER..

Making sure all flight attendants are well groomed, coaching junior cabin crew how to maintain their grooming through the flight..How to choose colors that matches their complexion and suitable hairstyles.

Flight Attendant & Special Service Agent – UAE and Bahrain May 2003 – May 2007

I maintain the safety and security of passengers in the airport and airplane. My position required Receiving and dealing with passenger’s needs and complains, applying my company safety and customer service rules and regulations. Also, duties include maintaining a daily log of activities, and assisting other departments in report writing to ensure quality.

Sales Engineer Coordinator - In Fosroc CO, Cairo, Egypt – May 2000 to April 2003

Dealing with clients who are interested in the company materials in constructing materials,

Meeting contractors engineers and landlords who need our products. Concrete additives and steel.

So indoor and outdoor sales .convincing the clients and making deals.

A telemarketer in Semiramis Intercontinental Hotel (part time) July 1999 to April 2000

In making hotel memberships. For loyal customers to use the hotel restaurants and other benefits like laundry and the health club,

Also to be used in the hotel branches all over Egypt.

English Teacher – in a foreign nursery in Cairo, Egypt (part time) January 1999 to July 1999

Teaching children English language math and arts.

EDUCATION

Bachelor Degree in architecture degree from faculty of fine Arts (Helwan University in Cairo, Egypt) 2001

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