Quality Assurance Customer Service

Constance L. Dolly

******@*******.*** *** Bloomfield Avenue

732-***-****-mobile Iselin, NJ 08830

732-***-****-home

PROFESSIONAL EXPERIENCE

Big Shots Sports Club Woodbridge, New Jersey

Restaurant Manager July 2011 - present

Enthusiastically manage the day-to-day operations of the premier sports bar in New Jersey, in an effort to make every day a positive experience for employees, vendors and guests. Responsibilities include customer service and guest relations, purchasing and inventory management, facilities and safety management.

• Manage daily operations, including staff, scheduling, organization, product quality and vendors.

• Outstanding communication and managerial skills with hosts, waitresses, bartenders and barbacks.

• Resolve issues quickly and quietly keeping confidentiality with customers and coworkers.

• Promote guest satisfaction with every visit to ensure repeat business and increase sales.

• Meet weekly with all management staff to coordinate schedules, discuss operations, and set goals.

• Maintain superior professionalism, cleanliness and safety to provide for a welcoming environment.

• Prepare facility for inspections.

• Cash management and bank deposits.

• Flexible hours, including availability on-call, whenever needed.

Rust-Oleum Corp. (RPM Company) Somerset, New Jersey

Traffic Specialist /Warehouse Scheduler February 2006- May 2011

Effectively schedule and allocate operations and resources work. Partner with Warehouse Managers to strategically plan and prioritize workload, ensuring that objectives are consistently achieved.

• Identified and corrected efficiency bottlenecks which reduced expenditures by 5% on a quarterly basis.

• Partnered with suppliers to create an EDI account on all incoming raw material and finished goods utilizing web based software (TMS) Webforms, which resulted in faster more accurate shipments.

• Verified inventory budgets and maintained the company’s stock ratio and outstanding orders.

• Maintained and scheduled inventory in local warehouse and transferred inventory when needed

• Achieved 90% average delivery rate on all assignments with no loss of materials.

• Scheduled all incoming and outgoing freight for outstanding Orders with carriers (TMS Nistevo)

• Revised orders to accurately reflect carriers, pickup dates and times (AS400 system).

• Chairwoman of an internal Quality Team focused on idea generation for audits.

• Updated internal procedures which resulted in streamlining several key processes.

The Barre Company Mountainside, New Jersey

Quality Assurance Manager July 2003- January 2006

Maintain overall quality control for entire company. Oversee activities within the Quality Department, Shipping, Receiving and Safety. Auditing and modifying the process and procedure for the internal documentation related to company procedure. Additionally:

• Coordinated activities within purchasing, manufacturing, production planning and engineering

departments to increase accuracy and accountability.

• Achieved 100% pass rate for semiannual ISO audits.

• Identified inventory management inefficiencies and established systems and procedures to rectify.

• Troubleshoot possible problems with processes and procedures and Quality issues.

• Worked closely with United Laboratories documentation to ensure United Laboratories Certification

• Maximized safety standards within the company. Held quarterly training classes for all departments.

Atlantic Metal Products Springfield, New Jersey

Quality Assurance Engineer December 1997-March 2003

Lead Assistant to QA manager and Director of Quality Assurance. Maintained quality control for large manufacturing company. Assigned to an internal Core Team to convert and implement a new supplier chain advantage program. Responsible for the distribution section of JD Edwards (AS400), sales, customer service, purchasing, shipping and receiving. Set up the processes for the software and complete all of the internal documentation required to train personnel. Additionally:

• Worked closely with departments and core team members to help determine flow through the process and documentation such as accounting, manufacturing and production planning and engineering

• Troubleshoot possible problems with software and testing as required

• Held training classes to support a tight “Go Live” schedule for all departments

• Logged calls with the JD Edwards technicians for callbacks of processing options setups

Garden State Tool and Machine Company Middlesex, NJ

Quality Control/Office Manager September 1996-September 1997

Established document control system. Set up CMM Quality System Updated and maintained compliance to QC Manual. Directed customer relations between QA and production, improving shipments by 30%.

Chromolloy Tallahassee (Sequa) Tallahassee, Florida

Head Inspector Specialist May 1995-July 1996

Contracted to head this new location for Sequa. Responsible for visual & dimensional inspections of combustion jet engine components for overhaul & repair facility. Implemented training course for new recruits (14 person crew). Florescent Penetrant Inspection (Level II). Obtained FAA Air Repairman's License. Obtained Management Training Certificate. Contract fulfilled year to date.

Turbocombuster Technology (Sequa) Stuart, Florida

Inspector Specialist October 1988-May 1995

Visual & dimensional inspection of combustion sections. Prototype & research and development inspection. Reverse engineering.

INFORMATION TECHNOLOGY SKILLS

Well-skilled in Microsoft Windows and Windows products including Excel, Word, Access, Outlook and Internet Explorer, WinFax, WordPerfect, Webex. AS400, M2M, PowerWay, JDEdwards, Lotus Notes and Sterling TMS-Webforms

TRAINING AND EDUCATION

April 2011 Shipping Hazardous Materials

February 2008 First Aid/CPR/AED

March 2007 Microsoft Access Level I

November 2004 Two-day PowerWay training course

September 2000 IBM training on a supplier chain advantage software program

March 1996 FAA Air Repairman’s Certificate

January 1996 Management Training Course

October 1995 Flammable Liquids Course

September 1994 First Response Team/First Aid & CPR

October 1989 NDT Level II

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