Operations Manager
Resume:
Matthew Sochar
**** ****** ******, ****. *******, CO 80907
*************@*******.***
SUMMARY
Competent business operations with direct experience leading diversified teams and operations to successful implementation and execution of aggressive company goals in a multi-culture fast paced corporate environment. Direct experience as an Analyst in the customer service department call center at Colorado Springs Utilities. Graduated from University of Colorado Leeds School of Business. Passion for working hard to achieve results and exceed ambitious company goals. Additional expertise includes:
• 5 Years Management Operations • Expert: Excel, Windows, P.Point, Word
• Excellent Communication Skills • Data Analysis Experience
• Outlook, Louts Notes, Kronos • Statistics Education and Experience
PROFESSIONAL EXPERIENCE
ADD STAFF/COLORADO SPRINGS UTILITIES, Colorado Springs, CO JULY-OCT. 2009
Colorado Springs Utilities services natural gas, water, electricity, and waste water to the Pikes Peak Region at competitive prices. Services a population consisting of 600,000 people.
Analyst- Work Force Management
Temporary contractor responsible for analysis of all scheduling activities within customer service department to ensure maximum productivity and efficiency goals are attained. Leadership engagement to ensure employees are operating at acceptable productivity standards.
• Aggressively progressed at position since beginning in July 2009.
• Proved to be successful at position and gained respect of employees through hard work and practicing level 5 leadership principles.
• Motivate employees through accentuating positive and practicing “Fish” tactics.
• Forecasting, data analysis, modeling/simulations, researching, and evaluation.
ATMEL CORPORATION, Colorado Springs, CO 2005-2009
Atmel Corporation designs, develops, manufactures and sells a range of IC products, with an emphasis on microcontrollers. 8,000 employees world wide.
Production Supervisor
Solely managed staff of up to 40 individuals for nearly four years in wafer fabrication facility. Responsible for all operations of team including hiring, terminating, counseling, motivating, attaining goals set by senior management, writing annual employee reviews, rewarding success, team building, and engaging in strategy development.
• Served as successful supervisor for four years. Appointed to lead supervisor on shift.
• Provided incentives and set goals that increased quality on three teams.
• Increased productivity numbers for multiple teams through accentuating positive.
• Systemized data tracking techniques that resulted in standard for all supervisors.
• Exceptional employee reviews used as template for other supervisors to follow.
• Challenged employees resulting in achievement of unprecedented results in 2008.
SEVEN FALLS COMPANY, Colorado Springs, CO 2004-2005
Seven Falls Company is a leading privately owned 200,000 acre mountain tourist attraction consisting of large waterfall, three gift shops, rides, hiking, and native American dances.
The Assistant Manager
Served as the assistant general manager for major tourist attraction in the Colorado Springs area. Developed and initiated effective leadership principles. Head manager on shift during night summer months which included being responsible for staff of 30 people, $25,000 in cash flows, and up to a 2,000 person nightly customer base.
• Successfully stepped up as general manager during their absence from attraction.
• Increased efficiency of inventory ordering systems through internet.
• Increased café sales by 25% through expanding menu, interior design, and marketing.
• Eliminated unnecessary staffing positions saving the company thousands of dollars.
• Scheduled staffing using Excel for entire operation.
• Engaged and implemented crisis management procedures for attraction.
SEVEN FALLS COMPANY, Colorado Springs, CO Summer 2003
Seven Falls Company is a leading privately owned 200,000 acre mountain tourist attraction consisting of large waterfall, three gift shops, rides, hiking, and native American dances.
Lower Canyon Manager
Lower canyon manager responsible for company transportation and touring operation. Direct manager of ten member staff.
• Managed ten employees to conduct company tours and transportation.
• Successful execution of position earned full time employment offer after graduation.
• Implemented flexible staffing procedures increasing human capital efficiencies.
• Developed and strengthened personal management style (accentuate the positive).
EDUCATION
Bachelors of Science, Management Operations,
University of Colorado, Boulder, Colorado,
Business GPA: 3.1, Major GPA: 3.3
PROFESSIONAL DEVELOPMENT
High Impact Leadership Program Certification
Leadership Disney Style Course Completion
Extensive Human Resource Training
60WPM
Expert in Microsoft Office: Excel, Powerpoint, Outlook, Word
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