Manager Customer Service

Karin N. Cleverley

*************@*****.***

DSN 318-***-****

Currently Deployed to Afghanistan, Return May 2012

Human Resources / Management

Proficient in Windows, SharePoint, and Microsoft Office Suite; solid background in Human Resource Management, including experience in employee recruitment, staff development, conflict resolution, benefits and compensation, and records management

Energetic and self-motivated team player

At ease in high stress, fast-paced environment with emerging and multiple responsibilities

Recognized by superiors for accuracy, efficiency and reliability

Skills Summary:

Operation Management Interpersonal Communication

Organizational and Leadership Technology Integration

Strategy/Tactical Planning Project Management

Professional Experience:

United States Army

Postal Operations/Contracting Representative Officer 11/2010 - Present

Supervise over 450 personnel while providing strategic management oversight to 170 Forward Operations Bases, including 5 Major Mail Distribution Centers, 10 Army Post Offices and 21 Satellite Army Post Offices, and supporting 120,000 personnel while deployed in Afghanistan.

Prepare reports on a daily, monthly and weekly basic and routinely put together presentations and brief Senior Military Personal.

Attend various meetings and teleconferences on a weekly basic ensuring continued supervision of postal operations and providing guidance as needed.

Perform additional duties including Knowledge Manager for the Human Resource Operations Branch and a Contracting Officer Representative.

Assist in the technical monitoring and administration of the postal services contract, executed by 283 WWLR employees, funded over $43 million.

Redesigned the Human Resource Operations Branch’s Share Point portal on three different networks to ensure optimal information flow.

Planned mitigation strategies for the Holiday Mail Season and Voting Season to ensure timely delivery of all mail throughout Afghanistan.

United States Army

Executive Secretary 11/2009 - 11/2010

Assisted the Commanding General on prioritization and organization of all information that is processed through the Command Group.

Responsible for maintaining the General’s calendar, screening all documents to ensure completion, writing correspondence letters on his behalf, ensuring he was present for scheduled events, and equipping him with all information that was needed at the highest level in a timely manner.

Attended multiple conferences, Unified Endeavour Exercises, Command Post Exercises and Various Human Resource Management training courses in order to gain experience.

Coordinated the planning and execution of the 1st Annual 4th Sustainment Command (Expeditionary) Commander’s Conference that was attended by 300 people from four states with a budget of $10,000.

SILO ELEVATED CUISINE– SAN ANTONIO, TX

MARCH 2008 - JUNE 2010

SERVER/TRAINER/OFFICE MANAGER

Responsible for general offices duties. Ran daily checkout reports per shift, ensured correct labor hours were reported, balanced the cash drawer, and was responsible for daily transactions between silo and vendors. Compared staff schedules and assigned sections to projected restaurant volume to ensure the highest quality of guest satisfaction. Responsible for training new employee’s.

Co-wrote a training manual that established set standards for guest service, server performance, and training requirements.

Configured multiple seating layouts and guest reservation books in the Open Table System which allowed for flexibility during holidays and other regularly anticipated volume changes.

Consistently updated the Aloha System to keep up with changes in food /drink pricing and menu changes to ensure server ease and guest quality.

THE MELTING POT – SAN ANTOnio, TX

AUGUST 2005 - MARCH 2008

SERVER / TRAINER

Hired as part of the “Opening Crew” for the new San Antonio Melting Pot. Preformed general opening/closing side work duties. Participated in multiple events that brought positive attention to the restaurant through wine tastings, city festivals and charity work. Excelled as a server by providing excellent customer service, being knowledgeable in food served and having the ability to guide guests to a wine paring for their dinner. Trained employees and regularly stepped in to preform additional duties as needed by the general manager.

Education and Certificates:

Defense Acquisition University

Contract Officer representative May 2011

Soldier Support Institute

Adjutant General Basic Officer Leadership Course Nov 2009

University of Texas – San Antonio, TX

Bachelor of Science in Biology May 2009

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