Sales Manager

MA Professional Business Communications degree candidate, recent BA degree recipient (May 2011), and focused professional interested in IT that will utilize my highly regarded interpersonal, creative, visionary, leadership, and specialized technical, organizational, and operational management skills and expertise to optimize organizational goals.

COMPETENCIES

Analytical Interpersonal Management Technical

Strategy Communication Employee Development JAD

Time Management Basic Spanish Presentation Skills Datamining

Product Review Mentoring Team Building Client/Server Ops

Business Analysis Conflict Resolution and Negotiation Customer Relations Electronic Mail

Forecasts and Budgets Focus Big Picture LAN/WAN

SOCIAL SERVICES EXPERIENCE

Cancer Support Community of Philadelphia, Philadelphia, PA

Social Media Outreach Consultant 2010 – Present

• Work with marketing to optimize awareness of the organization's services via social networking (Twitter, blogging) and other media outlets (interviews).

• Coordinate and update Twitter posts on upcoming events, workshops, and announcements.

• Grew Followers by 500% in three weeks. Retention.

• Interface with Non-Profit organizations to bridge gap between communities (Autism, Diabetes, etc) to form a larger awareness community for social wellness and progress.

PROFESSIONAL EXPERIENCE

La Salle University School of Graduate Communications, Philadelphia, PA

Social Media Coordinator – Graduate Assistantship Fall 2011

• Tackle social media needs for promoting both the undergraduate and graduate Communication programs.

• Attend communication-related events on campus (evenings and weekends as required)

Comcast Family of Companies 2002 – 2010

Supervisor, Operations Support 2009 – 2010

Senior Operations Specialist, Advertising Sales 2007 – 2009

• Supported and managed “day-to-day” system maintenance activities such as data loads, corrections, troubleshooting issues reported by SQL-based sales, marketing, and research database end-users, consultation with functional team members, developers

• Responsible for training and communications including communication of system Production code releases and systems upgrades. Document changes.

• Managed user account information, granted/revoked access, reset passwords, etc

• Managed all Ad sales contract life cycle for major cable television affiliate commitments, Vehix.com, and facilitated and managed “in kind” public service announcement commitments to third party and industry groups such as The Advertising Council, Partnership for Drug Free America, United Way...

• Interfaced with cross functional teams on quarterly updates with field and other cable Multi System Operators for Nielson Media reporting.

• Managed support staff responsible for goals settings and performance evaluations

Business Analyst, Advertising Sales, Philadelphia, PA 2005 – 2007

• Ad hoc reporting, performance and gap analysis for advertising sales operations as the national point of contact

• Datamined and coordinated data updates, database system upgrades and document updates on system upgrades and technical issues.

• Managed contracted ad sales operations programming and sales support relationships as primary liaison between Comcast Spotlight, Corporate, Cable multi system operators, major cable networks, and external vendors

National Technical Support Specialist, Tier 2.5, Mt. Laurel, NJ 2004 – 2005

• Performed troubleshooting, monitored and logged network router and RF issues. Support testing efforts

• Consult information Dashboard for resolutions to known-issues and communicate issues with various levels of personnel. Also acted as initial Comcast Digital Voice escalation support

• Provided call center support and acted as liaison between network engineers, field techs, and vendors to investigate operational, hardware and telecommunications connectivity and functionality problems associated with internet connectivity, speed, and accessibility to web portal

Broadband Customer Account Executive, Philadelphia, PA 2003 – 2004

Online Customer Account Executive, New Castle, DE 2002 – 2003

• First level customer-facing support concerning cable account billing and cable television issues, enforced first call resolution policy by responding to telephone and email inquiries regarding serviceability, sales, service problems and account billing

• Logged customer contacts and escalated customer reported issues as necessary.

Global Crossing 2000 – 2001

Business Analyst, IT Engineering, New York, NY

• Interfaced with end users to gather requirements and scope of effort on data critical email system migration. User needs analysis, documentation of requirements, and translation into system requirement specifications

• Solicited, reviewed, negotiated and approved contract proposals for training and technical consulting projects for internal email (move from local mail on Windows Messaging to Outlook .pst)

• Built and managed FTP server using IIS to facilitate document sharing between mixed mail server (Domino and Exchange)

• Monitored, tested (document bugs and developed use cases) application, hardware, and Operating System, and software problems related to file sharing and secure VPN connectivity and functionality

Village Voice 1997 – 2000

Project and Exchange Manager, Help Desk, New York, NY

• Participated in SW/HW releases, installation tasks, and supported implementation planning

• Managed Help Desk requests for two locations of the nation’s first and largest alternative newsweekly (The Long Island Voice and The Village Voice)

• Reviewed tracking products and implemented asset tracking application

• Microsoft Windows Server, Client, and Back Office operating system support and administration (DNS Manager, DHCP Admin, WINS Admin), supported electronic mail, and other corporate systems.

• Managed and dispatched technical personnel in a mixed computing environment (Mac, PC, Unix, Citrix, proprietary editorial and classified advertising databases)

PROFESSIONAL TRAINING

MS Windows NT 4.0 Admin, MS Exchange Server 5.5, MS Certified Trainer, MS Excel Expert, MOUS Certificate. VBA, TCP/IP, VOIP, DNS, DHCP, IIS, SQL Server, knowledge of enterprise system backup strategies, terminal servers and network infrastructures. Broadband technologies.

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