quality server

Susan E Kemp

**** * ** **.

Tucson Arizona *****

Home: 520-***-****

Email: *******@*************.***

PROFESSIONAL EXPERIENCE

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Davis Monthan AFB Exchange

Customer service/cash cage

Sr. Accounting associate

June 4, 2005-Present

*Assisting customers with refunds, retail store customer relation problems, answering telephone calls, check cashing, money orders, plus online star card applications, western union money transfers, placing catalog and special retail orders, all through AAFES computer systems. Assist in control cage; balancing & reconciling cashier cash drawers. Responsible for nightly western union and money order closing reports as well as shut down procedures.

Davis Monthan AFB

Promoted to Powerzone

Sr. Store Associate

January 1, 2005-June 4, 2005

*Assisted customers with sales, answered telephone calls for area, responsible for weekly retail sales promotions, answered customer related electronic questions, stocking, plus nightly closedown procedures and general area neatness.

Davis Monthan AFB

Sr. Store Associate Softlines/ Shoe Department

09 June 2001-December 2004

*Assisted customers with sales, clothing sizing problems, answered telephone calls related to the department, general neatness of the store, weekly promotions, signing, stocking, fitting room neatness, merchandise returns and nightly clean up.

Davis Montan AFB

Sr. Store Associate

Temporary Promotion

Powerzone

10 May 2003-20 Dec 2003

*Temporary promotion to Powerzone while associate was deployed; per the manager of the area of the time who really liked my work. Electronics department: Sales, stocking, cleanliness of area, weekly promotion stocking and closing procedures.

Davis Monthan AFB

Receiver/Stockroom

04 March 2000-June 2001

*Receiving of retail merchandise duties through computer system, accounting for merchandise received, and transferring merchandise to other facilities, plus general office duties.

Davis Monthan AFB

Store Associate

04 March 1996-04 March 2000

Assisted Customers with purchases, stocking, general cleaning duties, the section I was in covered paper good products and cleaning supplies.

Davis Monthan AFB

Computer Operator/Payroll

21 December 1995-March 1996

*Operated in-store computers for payroll, schedule problems and adjustments. I also had a variety of clerical and administrative duties related to payroll and point of sale. This position was created, without headquarters knowing about it, by the acting manager of the store; the position was rifted by headquarters (AAFES) so management offered me a position in sales.

PROFESSIONAL TRAINING

Interstate Career College, formerly Lamson Business College

Associate Degree-Accounting December 1993

Course Work: Accounting, computer related classes; Dbase, Lotus 1-2-3, Typing, Business communication.

Frankfurt American High School, Frankfurt Germany. General Studies, Graduated June 4, 1982

Giessen Jr. High School Giessen, Germany General Studies Graduated June 1979

HIGHLIGHTS OF QUALIFICATIONS

* 4 years general office training, plus 2 years work related experience

* 2 years as Scholarship Chairman for Davis Monthan Officers’ Wives’ Club

* 3 months volunteer related work in finance office on Davis Monthan

* Word processing skills, Word perfect 5.1 to 8.0 (self taught) Lotus, Advanced Lotus, Excel MS Word, Microcomputer accounting, Filing, Payroll

REFERENCES

Doreen Castillo, Team leader, & friend for at least 5 years Davis-monthan AFB 748-7887

Sonya Smith, Soft lines stocker, co-worker & friend since 1996 Davis-monthan AFB 748-7887

Jeanie Stotler, Logistics Assistant, co-worker & friend, 5 years, Davis-monthan AFB 748-8216 or 574-9608

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