Customer Service Administrative Assistant

Brendan R. West

**** ***** *****.

San Diego, California, 92117

732-***-****

*********@*****.***

________________________________________

Education:

Towson University Towson, MD

Bachelor of Science: Business Management May 2011

GPA 3.0

Bond University Gold Coast, AU

Course Highlights: International Business, Doing Business in Australia, Jan-Apr 2010

Cross-Cultural Management, Human Resource Management

GPA 3.0

Experience:

Sterling Wealth Strategies and Insurance Services San Diego, CA

Financial Representative Feb – April 2012

• Provided clients with financial protection

• Specialized in asset protection for small business owners and families

• CA Insurance License# 0H80523

One Putt Greens- Artificial Lawns and Play Courts San Diego, CA

Administrative Assistant/Marketing Representative Nov 2011- Jan 2012

• Assisted in proactive advertising and administrative work

• Assisted in the development and planning of the customer product

• Assisted with social media outlets with Facebook and Linkedin

• Generated tracking reports for multiple streams of marketing

• Provided professional customer service

The ACI Group-IT Staffing Solutions Fells Point, MD

Internship Jan – May 2011

• Updated and analyzed information from the CRM system to enhance networking efforts

• Qualifying candidates for technical positions by conducting technical phone screens, reviewing resumes and checking references

• Assisted in Vendor Management by organizing third party submittals and updated vendor spreadsheet

• Assisted with marketing efforts by using internet sites to qualify candidates and advertise open positions within the company

• Assisted with marketing efforts by conducting business development research to observe trends with competitors, potential and present clients

• Assisted with social media such as Twitter, LinkedIn and Facebook

Radiant Resources- Data Protection Solutions

Internship Wall Township, NJ

• Setup new files for corporate clients Jun – Sept 2007

• Shipped and received Sun Microsystems software

• Tested and reconfigured Sun Microsystems software

• Attended corporate meetings and participated in the daily duties of the business

Spring Lake Golf Club

• Experienced Caddy Spring Lake, NJ

May 2005- Nov 2011

Additional Information:

Activities:

• Intramural Basketball – Towson University

• Towson University Investment Group

• Avid golfer

Skills:

• Software: MS Office (Word, Access, Excel, PowerPoint)

• MS Windows (XP, Vista, 7)

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