Top Notch Customer Service Rep Seeking Employment

Jennifer Liabastre

*** ******* **** ****** ****** SC 29461 843-***-****

Objective Actively seeking a position with an established company that is in need of a dedicated, hardworking top notch customer service representative.

Experience Assistant Team Lead

02/2007-05/2008 Dial America Marketing, North Charleston SC

Customer service via inbound call center setting

Initial and Residual Training of team members

Monitoring, motivating and supervising team members

First Party Collector/Mentor

01/2004-08/2006 Synter Resource Group, North Charleston SC

Collections of high balance accounts for client, top collector and mentor for team

Billing adjustments or other credits as deemed appropriate

Reporting to Team Lead on goals for week, month and quarters

Preferred Customer Associate

10/1999-08/2003 Teletech, Greenville, SC

Manage 25 national shipping accounts for UPS

Perform all tasks associated with accounts including billing adjustments, shipment tracking, supplies and invoice reconciliation

Keeping accounts current and active

Office Manager

01/1993-10/1999 Pinnacle One Tax & Accounting, Moncks Corner SC

Prepare individual as well as business income tax returns

All correspondence with state and federal tax agencies

General office responsibilities

Education Greenville Technical College, Greenville SC

1988-1992

Associate Degree in Business Management

Secondary in Accounting

Interests Superb customer service and leadership skills, several accreditations for Employee of the Month and Job Performance.

References References are available on request.

Contact this candidate