Customer Service High School

ERIKA WOERTZ

**** ******** ****** ************, ** 19120 Home: 215-***-**** E-Mail: *********@*****.***

PROFILE:

Hardworking, reliable and detail-oriented individual who works well individually or as a member of a team.

Resourceful and takes initiative at every opportunity to help the company succeed.

OFFICE SKILLS

Microsoft Windows 2000/XP Microsoft Word Microsoft Excel

Microsoft Access Power Point Typing: 40 wpm

Internet Explorer Microsoft Outlook Internet Research

Data Entry Customer Service Training Filing/Answering Phones

WORK EXPERIENCE

Food Server

Oak Lane Diner Philadelphia, PA 04/2001 to 06/2002

Tiffany’s Diner Philadelphia, PA 11/2007 to 07/2009

Greeted patrons, escorted them to tables, and presented menu .

Answered questions regarding food and service, suggested dinner courses, and drinks.

Wrote orders on checks and relayed information to kitchen staff.

Garnished and decorated dishes preparatory to serving and served food to patrons on tables.

Observed diners to fulfill any additional request and determine when meal has been completed.

Coordinated with other dining room personal to provide fast and courteous service to patrons.

Totaled bills and accepted payment or referred patrons to cashier.

Responded to and resolved patrons’ problems or complaints.

Customer Service

Movies Unlimited Philadelphia, PA 03/2003 to 05/2004

Assisted customers with purchases and rentals of movies

Operated cash register and handled money.

Filed and organized movies on shelves or display units.

Packaged and labeled movies to complete and ship orders to customers.

Sorted, stocked shelves, located movies in storage room for renting.

Used computer for movie searches and transactions.

Advised about the use of video or game players and length of rental.

Secretary

Home Again Construction Philadelphia, PA 06/2004 to 09/2007

Compiled, copied, sorted, and filed records of office activities and business transactions.

Computed, recorded and proofread data, information, reports and documents.

Composed and typed letters and correspondences and transcribed dictation.

Reviewed files and records to obtain information and respond to requests.

Completed and mailed bills, contracts, policies, invoices and checks.

Operated office machines including personal computers, photocopy, and fax machines.

Answered telephone, delivered messages, and run errands.

Stuffed, addressed, stamped, or distributed outgoing or incoming envelopes and packages.

Ordered materials, supplies, and services.

Performed basic bookkeeping, word processing, and filing.

Received and kept record of fees for services.

Typed reports, business correspondences, application forms, shipping tickets, and other matters.

Compiled data and operated typewriter or computer in performance of routine clerical duties.

EDUCATION

George Washington High School Philadelphia, PA 2009

General Equivalency Diploma

JEVS Earn Center Philadelphia, PA 2009

Montgomery County Community College Blue Bell, PA 2009 to present

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