Customer Service Manager

Alejandro Alberto Restrepo Uribe

**ª Carnation Avenue, Floral Park NY 11001

Home Phone 516-***-****

email: **********@*******.***

SKILLS SUMMARY

• Bilingual: Fluency Spanish and English.

• Communicate well with all age groups

• Work Habits: Punctuality, excellent, attendance, self initiative, honest hard worker, reliable and being a team player.

WORK EXPERIENCE

2010-2012 Master Valet Parking, New York, USA

Position: Sales Manager and Manager Account

EXPERIENCE: Development of market, search of new clients, strategies of market, commercial development, Management Account. I started in this position 8 months ago and the company only had 7 accounts with my work the company now have more than 40 accounts showing an increase of 200% accompanied this of a increase in revenue this show my ability and skills in sales .

2008-2010 Max Logistics, Bogota –Colombia

Position: General Manager and Owner (24 months)

EXPERIENCE: Handling of budgets at national level, search of International Agents, development of logistic products, administrative management, accounting, commercial and logistic.

2006-2008 Magnum Logistics, Bogota –Colombia

Position: Sales Manager (26 months)

EXPERIENCE: Administration of the Commercial Department, verify goal of salespersons, handling of commercial budgets, development of strategies for national market to air, ocean and terrestrial transport.

2004-2006 Sneider Group, Medellin –Colombia

Position: Regional Manager (22 months)

EXPERIENCE: Administration and control of the regional office of Medellin. Development of logistic operations, handling of providers, development and handling of international agents, control of the Port operations.

2002-2003 Magnum Logistics, Medellin –Colombia

Position: Project Manager (12 months)

EXPERIENCE: Development of logistic projects, Air and maritime cargo.

2000-2002 Expeditor, Medellin - Colombia

Position: Sales Manager (24 months)

EXPERIENCE: Administration of the Commercial Department, making reports to the General Management, marketing strategies, development of customers, handling of international agents, handling of logistic services.

1999-2000 Florcarga Group, Medellin - Colombia

Position: Sales Executive (11 months)

EXPERIENCE: Customer service, assignments in special projects, search for new customers, development of marketing, sales of international logistic services.

1996-1998 Florcarga Group, Medellin - Colombia

Position: Customs Manager (24 months)

EXPERIENCE: Customs Operations control, customer service, Revision of customs liquidations, administration of the customs department.

1994-1995 Florcarga Group, Medellin –Colombia

Position: Customs Assistant ( 12 months)

EXPERIENCE: Assistant of Customs, Management operation, Customer service.

EDUCATION AND TRAINING

1997-2000 Colombia Adventista University

English as a Second language.

1997-2000 Colombia Adventista University

Business Management

1993-1996 Tecnologico de Antioquia

International Commercial Business

1984-1989 Liceo Municipal Consejo of Medellin

Bachelor

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