Customer Service Sales Representative

KAYLE BETH ROSS

**** *********

Austin, TX *****

Cell: 315-***-****

*********@*****.***

SUMMARY OF QUALIFICATIONS:

Accomplished and dedicated Assistant with superior technological abilities. Provides administrative support to senior executives in an organized and detail oriented manner; manages multiple tasks with intelligent decision making, particularly when driven by challenges; possesses high degrees of efficiency, loyalty and discretion.

PROFESSIONAL EXPERIENCE:

Bartender VFW, Carthage, NY 3/11- 7/11

• Opened and closed bar

• Sold pull tabs

• Balanced register, petty cash bag and ticket bag everyday

• Served customers and provided excellent customer service

• Stocked coolers

• Cleaned bar area

Independent Contracts for: 7/10 –10/10

Executive Assistant - Linkup Media – Media Organization - NY, NY

- Yorkville Advisors – Hedge Fund - Jersey City, NJ

• Assisted the President and Operations Manager

• Organized travel arrangements and agendas

• Managed calendar for scheduling and meetings

• Supervised Sales Representative Team

• Handled multiple phone lines under pressure and analyzed customer service issues

• Highly Proficient in Salesforce.com and QuickBooks

- Created invoices for customers, entered and paid bills

- Recorded journal entries and viewed quick reports

- Processed deposits and reconciled credit card statements

• Made bank deposits, tracked wires and checks in Microsoft Excel

Pre-Commission Review Specialist Council on Accreditation (COA), NY, NY 09/08-09/09

• Assisted the Director of Pre-Commission Review Department

• Scheduled follow-up phone calls to offer technical assistance

• Generated notes and follow-up tasks from discussion in meetings

• Created monthly Reports for internal dashboards that tracked performance

• Analyzed the completeness of scores and followed up with team leaders

• Developed quarterly reports using Salesforce.com and Microsoft Excel

• Used Salesforce.com to create milestones, tasks and reports to track workflow

• Responded to client, volunteer and internal staff inquiries regarding problems

• Tracked status of organizations based on accreditation outcome

Temporary Assignments for: 07/07-07/08

Accounting Administrative Assistant - Kelly Services, Watertown, NY - Concorde Personnel, White Plains, NY

• Provided administrative and billing support within various accounting departments

• Created spreadsheets with Microsoft Excel for updating billing system

• Entered bills using QuickBooks and purchase orders using Microsoft Excel

• Assisted with accounts payable and processed invoices

COMPUTER SKILLS:

Salesforce.com, Microsoft Office, Adobe Acrobat, QuickBooks, Internet and typing 65 WPM

EDUCATION: B.S. Business Management, February 2010, Empire State College, New York

A.S. Accounting, May 2007, Jefferson Community College, New York

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