Customer Service Manager
Resume:
Rocio Ochoa
Midland, TX ****7
E-mail: ****-***@*******.***
Objective
To acquire a position within a well-established firm where I can utilize my work experience and skills and be an asset to the company.
Education
Center for Employment Training (C.E.T.)
Business and Customer Service Relations Associate
294 Candelaria
El Paso, TX 79907
Graduated
Americas High School
12101 Pellicano Dr.
El Paso, TX 79936
Graduated
Technical Skills
60 words per minute
MS Office software
Data entry
Peripheral devices
Excellent Spanish (read, write, speak).
Work History
June 2011 August 2011 Bordertown Transportation, Inc. El Paso, TX
Safety Manager Assistant
MVR’s
Pre-Employment Screening Process
Driver’s Log book entry on the Keller’s System
Updated files
Helped renewing and replacing plates for each trailer and truck
Renewed and replaced insurance cards on each trailer and truck
Reviewed drivers’ violations according to the FMCSA Regulations
Sent payments for traffic tickets and taxes (IFTA, and others)
General Clerical Duties
2002 2003 Industrial de Moldeo de Mexico, S.A. de C.V. Cd. Juarez, Chih. MX
Secretary/Project Leader
General clerical duties
Production/Quality department assistant manager
In charge of a project for the certification of the plant with ISO/TS 16949
Audited the process of basket control
Payroll for the Quality department inspectors
Purchased materials for the Quality department
In charge of reports daily captured
2002 2002 Compañia Comercial Cimaco, S.A. de C.V. Cd. Juarez, Chih. MX
Imports Assistant
Helped with the imports of merchandise depending on the company’s needs
In charge of the paperwork for each import (NAFTA, Anexo III, Certificates of Origin)
Kept communication with suppliers from France, Italy, Spain, Canada, USA, Mexico)
General clerical duties.
References available upon request.
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