Instructional Design/Training and Development

Suzanne Hanein

** ********* **** *******, ** ****2 Phone: 404-***-**** email: *******.**********@*****.***

Summary of Qualifications

• Over 20 years experience in the fields of Training and Development, Human Performance, Organizational Development, Change Management, and Marketing Communications designing and developing assessments, instructional curriculum, job aids and communications briefs.

• Masters Certificate in Project Management and Masters Degree in Training & Development.

• Expertise in translating business requirements into learning programs.

• Experience in developing competency-based, multi-delivery programs for many audiences - classroom instruction, technical support manuals, and online training.

• Highly motivated and self-driven with proven success in managing complex projects.

Professional Experience

March 2007 – Present, MediaWorks

Training Consultant: Partner with corporations and small companies to develop company-wide instructional assessments, human resources performance and training strategies, programs and initiatives. Some key responsibilities include: Coordinates internal and external subject matter experts to obtain required job and task information serve as the customer’s point of contact, select team members, facilitate strategy sessions and customer meetings, determine and maintain project budget, coordinate activities of team members, oversee the creation process, develop project measurement, and facilitate project follow-up reviews.

Deliverables:

 Use instructional design methodology to develop customized job-specific training materials and programs tailored to meet specific learning objectives.

 Develop assessments of organizational structures to identify inconsistencies and business problems related to people, structure, and processes.

 Design, develop and provide instruction for Leadership and Organizational workshops, presentations, and seminars being used in several Fortune 500 companies.

Dec. 1993 – March 2007, United Parcel Service, Worldwide Headquarters

Training Manager, Business Development: Managed the design and development of User Training Manuals and other materials used by the UPS worldwide sales force. Assisted, supported and maintained sales and compensation applications for the U.S. and International sales groups. In addition, designed and developed online systems training for field sales force.

Deliverables:

 Needs assessments, questionnaires, surveys and interviews for use in the design of on-line and workshop training.

 On-line custom systems training programs for all UPS sales force employees.

 Training packages that included on-line measurement, evaluations, job aids, role plays, simulations, facilitator and participant training books and follow-up materials.

 Training manuals designed to train sales compensation managers on UPS’s new compensation system.

 Presentations and other targeted communications designed for upper level business development directors for presentation to UPS senior management.

Project Leader/Instructional Designer, Training and Development / Organizational Development: Key responsibilities included: Managing all phases of the training and development process from needs assessment, design and development to measurement and follow-up; working closely with SME’s to gather materials, conducting pilot sessions of programs, and delivering the training.

Deliverables:

 Created initial impact analysis using tools and techniques to determine how the target audience would be impacted.

 Determined the resources, interventions, and tasks needed to successfully implement training / organizational change (i.e. surveys, interviews, and stakeholder analysis)

 Established and monitored communication plans and assisted in developing communications plans and strategies.

 Managed and developed key company-wide training programs in the areas of Health & Safety, Quality Assurance, Management Leadership, Operations, Business Development and Marketing.

Aug. 1988 - Oct. 1992 - Training Consultant. The Georgia Department of Technical Education.

Responsibilities: The design and development of training materials for manufacturing and technical industries. Areas of expertise included: project management, using instructional design methods to write and develop CBT (computer based training) modules, technical writing, and authoring (Quest).

Deliverables:

 Created initial needs analyses and storyboards using ISD methodology.

 Developed CBT and multi-media proposals and project plans for General Mills, Anheuser-Busch, Holiday Inn Worldwide and many other Georgia based companies

 Designed and developed technical training manuals for many Georgia companies.

 Developed and facilitated training workshops and management skills training for on-sight rollouts at company facilities.

Sept. 1986 - Aug. 1988 - Staff Planning and Development Analyst, Sprint Communications.

Responsibilities: Designed presentation materials and manuals for upper management. Extensive use of graphic programs such as Freelance Plus, Ventura, PageMaker, and PC Storyboard. Other areas of responsibility: management communications, employee relations and human resources planning.

Deliverables:

 Created high level presentations for key executives and upper management.

 Coordinated training and on-going certifications for Engineering group.

 Developed and maintained employee database tracking required training for all group employees.

Education

M.Ed. Marketing. Georgia State University, Atlanta GA. Program of Study: Training and Human Resources Development.

B.S. Journalism. University of Florida, Gainesville, FL. Program of Study: Public Relations and Marketing.

George Washington University and ESI – Masters Certificate in Project Management from George Washington University and UPS Project Management Certification.

Extensive training with the Forum Corporation to develop skills as a Performance Consultant.

Solid experience in Microsoft Office package, as well as other presentation software programs; general experience with FrontPage (html, web-based program).

References provided upon request.

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