Customer Service Quality Assurance

Allegra DiNetta

**C Kings Circle, Newark, DE ****2 **************@*****.*** 302-***-****

Objective

To obtain a job in a dynamic office environment

Education

University of Delaware

Bachelor of Arts and Sciences

Theater Production

2005

St. Mark's High School

2001

Experience

Integrity Staffing New Castle, DE

Data Centralization Coordinator

Maintain and reconcile personnel data in both the Integrity and Amazon databases, using Excel and PeopleSoft; investigate paycheck issues.

2011

Xerox Christiana, DE

Contractor

High volume photocopying; edited documents using Microsoft Word, Excel, Publisher, Adobe Acrobat, PowerPoint and Freeflow; bound books; cut and laminated documents; mounted posters; shipped packages using Agile; extensive hand collating; quality assurance of legal documents

2010-2011

Pacific Health Policy Group Newport, DE

Project Coordinator

Retrieve case files from the state and prepare them for review by auditors, maintain records, and distribute case files

2009-2010

Institute of Energy Conversion Newark, DE

Receptionist

Assisted in making three databases, answered phone, made flyers, sort mail, bound documents

2007

Kroll OnTrack New Castle, DE

Contingent Worker

Prepare, photocopy, number, scan and reassemble legal documents

2006-2007

Blockbuster Video Bear, DE

Customer Service Representative

Assist customers, process and re-shelf returns, answer telephone, weekly setup of merchandise, operate cash register

2005-2009

Staples Copy & Print Center Newark, DE

Sales Associate

Make copies, collate documents, take dictation, send and receive faxes, make stamps, upkeep of deadlines, laminate, knowledge of computer software, assist customers

2004-2005

Training, Certification, Skills

Experienced with a variety of Microsoft Office programs, especially Excel. Also very experienced with photocopiers.

References

Available upon request

Contact this candidate