travel Specialist
Resume:
Peggy M. Wilborne
Apt. ***
Washington, DC 20002
**********@*****.***
CORE COMPETENCIES
• Outstanding Customer Service Skills
• Successfully Trained, Coached and Supervised Agents Domestically and Internationally
• Extensive experience working with VIP Clients
• Security Clearance
• AAJV Employee of the Month Award
• Unique Sales, Negotiation and Problem Resolution Skills
• Ability to working under pressure and meet deadlines with minimal supervision
• Strong Foundation in building and maintaining key relationships
• Proficient on E2 Solutions, Sabre, Apollo, Microsoft Word, Excel and Access
• A strong drive for Excellence
• Leadership Development
PROFESSIONAL EXPERIENCE
AAJV 2009 – 2011
Washington, DC
Contractor to U.S. Department of State
E2 Administrator/Travel Specialist
• Responsible for securing travel arrangements for the security detail for the Secretary of State.
• Prepared required forms to ensure compliance with US government travel policy.
• Submitted passport and visa applications for Diplomatic Security Agents.
• Completed administrative functions for travel authorizations, submitted reimbursement expenses and vouchers.
• Created accountability Excel spreadsheets and Word documents for 50-75 Agents travel details in a data base. Updated and maintain as required.
• Trained agents and other staff members on processing their travel vouchers and arranging their travel using E2 Solutions web-based system.
• Focused on cost saving measures to ensure budgets proposals.
CWT/SatoTravel 2005 – 2009
Washington, DC
US Department of State
VIP Travel Counselor
• Managed complex travel arrangements for Secretary of State’s Protective Detail consisting of 90 -100 agents to over 126 international destinations.
• Coordinated travel for Explosive Ordinance Disposal teams including protective canines.
• Onsite dedicated agent and assisted with on the spot bookings and issuing tickets.
• Executed all administrative duties, completed customer service issues and correspondence.
• Completed travel on weekends for CWT Secret Service Account.
CWT Travel 1988-1995
Washington, DC, Minneapolis, MN, Phoenix Arizona, St. Louis, MO
Department of Interior, Pentagon, CWT 24 Hour Call Centers
Team Leader, Mobile Agent, 24 Hour Service Agent, Customer Service Agent
• Completed government and military itineraries at Department of Interior, Pentagon and Fort Sam Houston.
• Team Leader in 24 Hour Offices in Washington, DC. Phoenix, AZ and St. Louis, MO
• Traveled as Mobile Enhancement Agent for implementation of new accounts. Training involved and 95% travel required.
AFL-CIO Building Construction Trades 2003-2005
Washington, DC
Travel and Event Coordinator
• Set up and developed first on site Travel Logistics Department.
• Provided travel arrangements and tickets for VIP staff. Coordinated meetings and meeting rooms. Facilitated Annual Legislative Conference. Contacting vendors for participation.
• Recorded information in Access data base for mailings and production of name badges for attendees of the Legislative Conference.
Travel Temps 2002 -2003
Washington, DC
Travel Contractor
• Assisted with travel in the Washington DC Metro area. Accounts included World Bank, Discovery Chanel, National Geographic and American University.
Arnold and Porter Travel 2001-2002
Washington, DC
Travel Counselor
• Booked travel itineraries for attorneys. Worked from home on the after hour account.
Rosenbluth International Travel 1996-2001
Charlotte, NC, Philadelphia, PA, North Dakota, ND, Killarney, Ireland, London UK
Travel Service Associate, Mobile Enhancement Agent, Team Leader, Coach
• Implementations of new accounts in the USA and Europe. Assignments 3-6 months.
• Instrumental with opening one of the first international Call Centers in Killarney Ireland. Successfully working in a diverse, multicultural and bilingual office and social environment.
• Supervised Coaches and Team Leaders to facilitate training for new agents. 95% travel required.
Contact this candidate