business/office administrator

************@*****.***

CAREER SUMMARY

Business/Office Administrator with significant experience in operations, human resources, and academic affairs. Self-motivated and successful in establishing effective relationships. Excellent ability to interact and communicate with multiple levels of management. Demonstrated project management skills. Detailed-oriented, analytical, strong leadership and organizational skills to drive business success.

CAREER HIGHLIGHTS

Administrative Management/Business Operations

• Managed all day-to-day operations and administrative services for directors, faculty, and staff which included preparing all correspondence, responding to emails, greeting visitors, filing/records management, scheduling meetings, coordinating events, copying, scanning, creating financial and statistical reports, etc.

• Directly oversaw $3M department revenue budget including reallocation, reconciliation, evaluating monthly transactions, accounts payable/receivables, invoicing, submitted check requests, and processed travel vouchers.

• Organized, managed inventory including office supplies, furniture, and equipment purchases.

• Served as Interim Operations Manager during employee restructuring process.

• Reserved classroom and conference rooms for various internal units; department scheduler for over 50+ events per month.

• Achieved 98% tuition collection on past due accounts to increase program profitability.

• Database administrator and technical support for executive education registration system, trouble shoot and resolved all course related electronic problems.

• Managed special projects such as office reconfiguration, purchased classroom furniture, arranged catering showcases, researched vendors and competitive pricing, etc.

Human Resources/Staff training and development

• Supervised 10-12 summer interns involving training, work flow and performance evaluation.

• Served as primary department contact for hiring orientation, staff training and development, payroll administration and file management.

• Taught executive education staff and management new data software application.

• Completed HR training program on hiring, promotion, and labor law at Rice.

Academic Advising/Public Relations

• Provided career assessment and academic planning for 1,500+ executive-level participants per semester via phone, online requests/emails, walk-ins, and corporate referrals.

• Managed all facets of registration activities including data entry, processing financial information, disseminating classroom materials, generated monthly reports for management.

• Demonstrated solid writing skills in web content management, editing, and graphic design.

PROFESSIONAL EMPLOYMENT HISTORY

RICE UNIVERSITY, Houston, Texas 2009-present

Department Coordinator, Executive Education

Managed all day-to-day administrative services and operational units. Arranged on-boarding process of all new hires, provided training and development.

Registration/Marketing Coordinator, Executive Education 2007-2009

Maintained all executive education registration data for certificate, corporate and custom program clients. Assisted in marketing projects and conducted data analyses of client information used for marketing initiatives, budget planning and exploring new trends. Managed accounts receivables, tracked and monitored for accuracy to evaluate department’s financial performance. Assessed and evaluated students’ records to provide monthly reports for management. Assisted in planning information sessions to meet recruitment goals.

CITY OF GARY, Gary, Indiana 2004-2006

Executive Assistant, City Controller’s Office

Provided complex/advanced administrative tasks for executive public officials. Served as department liaison for $75M city budget that was certified by the State and County Auditor. Acquired extensive knowledge of state/federal financial guidelines, legislative procedures, and drafted ordinances. Project Leader for 30+ city departments, recognized as region’s “most informative” website.

METHODIST HOSPITALS, Gary, Indiana 2002-2004

Event Planner/Office Associate (part-time)

Prepared and distributed medical education information to over 750 physicians and staff members. Assisted in planning monthly medical staff conferences and special events. Reduced publication costs up to 30% utilizing graphic design skills. Confirmed space reservations, tested IT/AV equipment for proper function on event dates. Prepared room aesthetics, ensured guest speakers arrival/departure logistics. Directed attendees to appropriate venue, collected survey data, maintained data entry records, and generated customer service reports. Verified physician licensure status and generated end-of-year CEU reports for management and physicians.

EDUCATION

Rice University, Houston Texas

Certificate in Human Resources, December 2008

Calumet College of St. Joseph, Whiting, Indiana

Bachelor of Science in Organization Management (BS), August 2004

COMPUTER SKILLS

Proficient in Microsoft Word, Excel, Power Point, Outlook, Internet, Social Networking, HTML

PROFESSIONAL AFFILIATIONS

Member, American Business Women’s Association (ABWA)

Member, International Association of Administrative Professionals (IAAP)

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