Quality Assurance Engineer

ANTTI LOUNAVAARA

214-***-**** *******@*****.***

*** ******* *****, *******, ** 75019

Accomplished consumer electronics professional with 10+ years of experience in account management, project management, supply chain & supplier quality assurance practices. Extensive international supplier, ODM and Contract Manufacturing experience. Strengths include also R&D and modern Quality Assurance practices. 10+ years of experience in supply chain management, manufacturing operations & processes, continuous process improvement, root cause and corrective action practices and cost/scrap reduction. Experienced in vendor management with strong leadership skills. First Article Inspections (FAI), pilots & technical approvals. Areas of expertise include:

• Statistical analysis (Six Sigma skills), design of experiments, yield analysis/improvements

• Supply chain/Supplier Quality

• Operations management

• Manufacturing processes, CPI, Kaizen, DFM

• Customer/Vendor/Supplier Support

• Experience in management of multiple projects

• Cost/Scrap reduction

• New Product Introduction

• Quality assurance

PROFESSIONAL EXPERIENCE

RESEARCH IN MOTION (RIM) – IRVING, TX 2007-PRESENT

Technical Support Manager (Global Manufacturing & Supply Chain Operations – NA & LATAM)

• Accountable to manage technical, mass volume production activities at (EMS/CM) organizations. (Elcoteq, Celestica, Flextronics, Jabil, Wistron etc multiple global locations)

• Involvement with products identified to be outsourced. Support technical transfer of new products from NPI phase throughout the whole product life cycle at EMS sites.

• Ensure front end product reliability compliance with carrier specific requirements pertaining to technical approvals, FAI.

• Engage with design, quality and sustaining teams for continuous product improvements throughout product life cycle, help QA organization with carrier related tasks, customer returns, deep dives etc

• Ensure CM partners have adequate manufacturing and test and assembly capability and capacity for any new or existing products.

• Work with Design, Supplier Quality and Manufacturing engineering teams leading and solving complex technical issues (e.g. Mechanics, plastics, SMT, Testing etc etc )

• Working directly with supplier together with MSQE team and CM partner, solving issues occurring in daily mass production environment (Renesas, Anadigics, KHVatec, Foxconn, Nypro, HiP, MFLEX etc etc)

• Work with EMS Management to coordinate pilots / pre-qualification builds and drive corrective and preventative actions.

• Conduct readiness reviews with CM partner leading up to qualification builds and production volume ramps.

• Determine key performance metrics (KPI) and review associated operational performance reports

• Support CM partner with the resolution of difficult technical issues and assist to resolve commercial claims after determining liability from root cause and analysis, lead yield improvement projects

• Drive continuous improvement at CM partners’ site

o Monitor and lead several KPI’s: yields; trends; production cycle time; scrap; trouble-shooting performance.

• Manage SMT profile acceptance, carrier specific SW quality assurance, applied Lean manufacturing practices, cost & scrap reduction proposals and management.

Field Test Specialist 2007

• BlackBerry Systems Engineering - North America group

• Workload consists of Customer Support and Field Engineering tasks

• Tasks include:

o Testing BlackBerry GSM/EDGE (GPRS), CDMA/EV-DO, WiFi and Push-to-talk handsets for Product Acceptance process

o Customer Support tasks include visits at customer site to support and analyze problem situations (Sprint, Verizon, external test labs, etc.)

• Tools:

o BlackBerry OSI Layer2&3 logging tools, BugDisp, CAIT, Other BlackBerry tools, Desktop Manager, Javaloader, Mercury quality tools such as Test Director, Quality Center.

Nokia Mobile Phones (CDMA), San Diego, CA 2003 – 2006

Product Verification Engineer

• Workload consisted of data analysis work for product programs, using macros and other quality tools. Hosted reviews for all Nokia internal and external products’ performance reviews before and during product acceptance process. Improved quality assurance by implementing new CpK statistics and comparison matrix in milestone reviews. Worked together with Nokia ODM partners and customer labs (such as Verizon), to improve handsets quality and performance.

• Tasks included:

o Verification and documentation of errors

o Failure Analysis

o Vendor, supplier support (SKTT, Foxconn etc)

o Milestone reports and hosting E-milestone reviews

o Customer support activities (Customer Lab support - Verizon, Alltel, Cingular, Tracfone, ITS, WTS, etc.)

o Worked with Handset ODM vendors, SKTT, Foxconn & Pantech

Verification (RF – Layer 1&2) testing Nokia 3G Phones (CDMA (1X/EV-DO), AMPS, GPS/AFLT,GSM/GPRS and PTT testing)

• Quality Tools:

o Six-Sigma Quality tools (Minitab, Six Sigma Green Belt training 2005, Nokia 7-step, CPI7), Excel Macros, PowerPoint, Visio2000

• Other Tools:

Base station simulators (R&S CMU/Agilent), Flash Stations, Phoenix, UDM, Fasttrace, PC Suite, Lotus notes, Velociraptor, WTS test system, Spirent test system, RACAL test system, some experience with Visual Basic. Knowledge of CDMA (1X/EV-DO) and AMPS technologies

Nokia Networks, Irving, Texas & Oulu, Finland 2000 – 2003

Product Engineer, Delivery Operations – Irving, Texas

Manage component and board level design and testing functions. Communicate with management of Dallas R&D and Oulu, Finland production, regarding project deviations; identify and implement solutions in order to meet milestones. Act as an interface between R&D and production. Evaluate and interpret test data for design validation and milestone reviews by using Statistical process analysis tools and skills. Interact extensively with vendors and ODM partner.

Key Achievements and duties:

• Part of GSM/EDGE 850 MHz Transceiver unit design group. Evaluated module and unit level RF performance for a major cost reduction program.

• Work with subcontractors to finalized the design and compliance with the specific Nokia project specs.

• Verification of Product Creation processes, and cross-functional design reviews

• Integration of diagnostics/Yield analysis into production with a focus on documentation, training, and process control capabilities

• Debug and troubleshoot (RF Laboratory) to the component level complex digital and RF circuits

• Interfaced with design, test, and test development engineers to resolve product and process issues

• SPC data collection and analysis to aid in problem resolutions

• RF measurement equipment:

• Power Meters, Network Analyzers, Spectrum Analyzers, Vector Signal Analyzers

• Knowledge of GSM/EDGE

Product Engineer, Delivery Operations – Oulu, Finland

• Acted as a Design Product Engineer in Product Engineering group

• Vendor support activities with Nokia Original Equipment Manufacturer (OEM)

• Daily support to Nokia mass production, working with design, production, component and supplier quality teams

• Troubleshoot and analyze issues found in production floor, find and implement corrective actions

• Responsible for Transceiver unit’s Power Amplifier Module

• Troubleshooting experience of Nokia TETRA system

• Production Yield analysis with a focus on process control (SCE, QC2, MS Query tools)

• Debug and troubleshoot to the component level complex Power Amplifier circuits

• Interfaced with design, test, and test development engineers to resolve product and process issues

• Training activities with Production workers

• Gage R&R and DOE analysis (Work with Failure Analysis lab)

• RF measurement equipment:

o Power Meters, Network Analyzers, Spectrum Analyzers, Vector Signal Analyzers (Some experience with Digital Circuits/measurement equipments)

o Comfortable with lab environment; hands-on experience on soldering and troubleshooting

Incap Electronics, Vuokatti, Finland 1998 – 1999

SMT Operator (Intern)

• Part of the production team, working for a Nokia subcontractor

• Worked both in SMT line and also Production testing

• SMT support, paste printing, surface mounting, oven profiles analysis, glue dispensing etc

EDUCATION

BSEE, Kajaani, Finland

Kajaani University of Applied Sciences (Specialized in Telecommunication Networks)

Project Management, George Washington University, Washington DC, w/ McMaster University, Ont. CAN.

Six Sigma Green Belt training, Nokia Mobile Phones, San Diego,CA

Presentation skills Nokia

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