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Administrative Assistant Customer Service

Location:
Collegeville, PA, 19426
Salary:
$110,000
Posted:
August 21, 2012

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Resume:

Kathryn Rooney *** West *th Avenue

Collegeville, PA 19426

215-***-****

t1jx8j@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

• Contract Management; Contract Negotiations, Change Management; Project Management; Vendor Management; Event & Meeting Planning, Paralegal

• Ability to work well within a team, handle multiple tasks and identify and swiftly solve problems

• Enthusiastic self-starter, self-motivated and excellent communicator

• Exceptional troubleshooter and problem-solver with solid detail orientation and organizational skills

• Strong critical thinking and analytical skills

• Skill sets include proficiency in Word, Excel, PowerPoint, Access as well as SAP - eSourcing, Dashboard, Desktop, Spend Management, Contracts Management, Savings Initiatives, SACDS

PROFESSIONAL EXPERIENCE

MERCK AND COMPANY, INC. June 1997 – PRESENT

Change Management Network January 2011 – Present

Change Management Analyst

• Manage contracts for SM training suppliers

• Lead for 12 Step Process Change Initiative

• Create Change, Communication & Training Plans

• Plan training via different channels (webcast, AT&T Interwise, educational modules)

• Conduct focus groups; receive feedback; conduct analysis and potential impacts of the implemented changes and prepare strategy to overcome shortcomings

• Lead initiative to facilitate LT inclusion feedback pods

• Facilitate monthly inclusion pods for several Leadership Team Members and create action plans

• Conduct feedback groups and create lessons learned, best practices, and areas to improve

• Train and mentor new change leads

• Work on multiple change initiatives simultaneously (Culture, Go See Function, 12 Step & HPO)

• Co-Lead initiative to become Go See Function for Inclusion

• Created and maintain the Change website

Procurement Analyst/Market Intelligence COE November 2008 – September 2011

CSO Analyst

• Conducted training sessions regarding change

• Provided training to stakeholders on tools and processes so that they adequately and quickly adopted new process and adapted to change

• Managed relationship of content provider (developed and trained on process)

• Negotiated and managed contracts and compliance

• Resolved day to day issues

• Provided detailed analysis to assist with supplier negotiations in identifying risk

• Created tracking reports and Supplier Value Management (SVM) surveys to ensure contract compliance

• Developed Market Intelligence templates for Corporate Analyst Reports and Scope of Work

• Created RFP’s, RFQ, RFI’s and eAuctions for various stakeholders

• Conducted research and analysis on topics of interest to stakeholders and provide market intelligence

• Achievements include:

• Award of Excellence: providing assistance and coverage to/for eSourcing team

• Global Procurement Team Award: U.S. Media Buying

• Global Procurement Team Award: IT Client Services

• Global Procurement Team Award: Cost to Procure Team

• Global Procurement Team Award: Centralized Outsourcing Team

Procurement Analyst/Marketing Services July 2007 – November 2008

• Member of Kaizen team for contract processing

o Created contract templates with legal

o Acted as liaison with in-house legal counsel and procurement to ensure that accurate, up-to-date privacy language is included in all contracts

o Ensured required terms, conditions and language is included in all contracts

o Provided contract review assistance to other procurement associates

• Coordinated management of multiple related projects

• Built credibility, established rapport, and maintained communication with stakeholders

• Led and executed sourcing projects (SMP process) for eDetailing and eSampling projects

• Created, executed and analyzed RFIs, RFPs, eAuctions for SEO, eDetail, and interactive agencies

• Conducted contract negotiations

• Achieved $5M expense savings

• Monitored, reported, managed continuous improvement of supplier performance

• Diversity champion

o Created RFI for diversity suppliers; created database of diverse suppliers for media marketing

o Certification Committee Member for MSDC PA/NJ/DE

Meet suppliers

Conducted site visits/evaluate

Provided information to team

Increased stakeholder awareness

o Mentored diverse supplier through Mentoring Program

Procurement Site Sourcing Representative Apr 2006 – Jun 2007

• Supported Research and Site & Commercial Services

o Managed Site Services contracts

• Led Site Services team on landscaping projects and snow removal services for PA and NJ sites

• Led West Point Laundry Transition/Implementation of supplier

• Core Team Member for Contingency Project - prepared site for possible strike

o Led and managed laundry services, landscaping services, moves & general office and janitorial services

o Created, executed, analyzed and interpreted RFIs and RFPs for WP Site Contingency for Grounds, Janitorial and Moves and WP snow removal services

o Negotiated contracts for chosen suppliers

• Core Team Member of Managed Print team - implemented managed print process for site copiers

• Achieved $2.5M in expense savings and $1.3M in capital savings

• Sourced 15% of the Research Procurement Ancillary Materials Projects through a Diversity Supplier

• Achievements include:

o Received Award of Excellence for Managed Print Project

o Contingency Project

Conference/Training Administrator Oct 1999 – Apr 2006

Merck Manufacturing Division

• Managed contracts

• Increased the use and occupancy of the West Point Conference Center

• Planned, coordinated and executed all event and meeting components (meals, room setup, etc…)

• Anticipated and mitigated issues

• Copier Management Program Liaison for West Point;

• Achievements include:

o Received four Awards of Excellence for outstanding customer service

Administrative Assistant Jan 1999 – Oct 1999 US Commercial Operations/MVD

• Supported eleven National Account Executives within US Commercial Operations

• Directed vendor activities to ensure that logistics for Business Review, Team Trainings and Executive Forum meetings progressed on schedule and within the prescribed budget

• Coordinated and conducted site inspections; determined and arranged program needs such as room set-up, event times, audio visual equipment, transfers, transportation, menus, etc…

Administrative Assistant June 1997 – Jan 1999 Customer Marketing and Contracting/MVD

• Responsible for supporting five MVD marketing personnel, including four Customer Managers and one Program Manager

• Coordinated 4 awards dinners and meetings while managing vendor relations and assigned budgets

KELLY SERVICES October 1995 - October 1996

• Administrative Assistant assignments which included supporting therapeutic area at Merck (Cardiovascular Disease)

MCKERNAN AND MCCARTIN, P.C. October 1989 – October 1995

Medical Malpractice Defense

Paralegal/Office Manager Oct 1993 – Oct 1995

• Managed office of 10 people (receptionist to paralegals); recruited/interviewed employees, conducted annual reviews and exit interviews

• Reviewed and summarized deposition transcripts

• Prepared legal documents, contracts, files and attorneys for trial and assisted attorney in preparing client for trial, court appearances and/or depositions

• Planned and coordinated annual awards dinners and holiday functions

o Conducted site inspections; determined and arranged program needs such as room set-up, event times, menus, etc…

Legal Secretary Oct 1990 – Oct 1993

Receptionist Oct 1989 – 1990

LESSER & KAPLAN, P.C. September 1988 – September 1989

Legal Secretary

EDUCATION

University of Phoenix

Masters of Business Administration

B.A., Major: Marketing

American Institute for Paralegal Studies



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