Quality Assurance Medical Assistant

ELENA CUELLAR

*** – *** First St. New Westminster, BC V3L 2H7

604-***-**** 604-***-**** Email: **************@***.***

PROFILE: Patient-focused and dedicated MEDICAL OFFICE ASSISTANT with criminal record check, current vaccinations and WHMIS, First Aid 2 and CPR

SKILLS & ABILITIES

• Exceptional patient services booking appointments and follow-up

• Computer: Microsoft Office; Word, Excel, Access, Outlook 40 wpm

• Pleasant and clear telephone voice and manners. Enjoy working with people

• Data Entry, creation and maintenance of patient data bases

• Exceptional capacity to multi-task: manage competing priorities with ease while fostering delivery of superior patient care

• Outstanding interpersonal and communications skills; superior accuracy in patient history, charting, and other documentation

• Graduate of Medical Assistant Diploma program

• Fully bilingual both written and spoken in English and Spanish

COMPETENCIES AND PROFICIENCIES

• Medical terminology. Anatomy and Physiology

• Safety, including WHMIS and Infection Control

• Meditech documentation, Interpersonal Communications, Training and in-services

• Patient Preparation, documenting medical histories, weight, height, pulse, BP via stethoscope method (2 step method)

WORK HISTORY

HEALTH PROFESSIONAL NURSE Jan 2011 – To Now

HOOPER HOLMES PORTAMEDIC, Vancouver, BC

Performing Venipuncture, ECG’s, Holter monitor Hook-ups, Weight, height, pulse, BP via stethoscope method

DISTRIBUTION ASSISTANT July 2010 – To Now

UNISOURCE, DELTA (ANNACIS ISLAND)

MEDICAL ASSISTANT (practicum) AUG – OCT 2009

VANCOUVER GENERAL HOSPITAL, Vancouver, BC

Cardiology Department - Performed Electrocardiograms (ECG)

SURREY MEMORIAL HOSPITAL, Surrey, BC

Cardiology Department - Performed Electrocardiograms (ECG), 12-lead ECG’s

MOUNT SAINT JOSEPH HOSPITAL, Vancouver, BC

Laboratory Department - Performed Venipuncture

QUALITY ASSURANCE SPECIALIST

ROBEEZ FOOTWEAR (Stride Rite Canada), Burnaby, BC 2002 - 2008

- Assisting Human Resources with employee attendance, translations and liaison between supervisors and warehouse workers. Training of new staff 600+

- Health and Safety inspection on a weekly basis

- Created and carried out Quality Assurance inspection plans and material qualifications. Assisted in creation of specifications, tolerances, label all material and testing processes

- Maintained and improved documentation control process, labelling all materials received

DENTAL TECHNICIAN 1998 - 2000

LABORATORIO DENTAL LABORATORY, Bogotá, Colombia

- Made impressions, also necessary jaw relation records, selected artificial teeth, designed dentures

- Performed any adjunctive services ie: repair / relines / adjustments of removable dentures

- Fabricated removable orthodontic appliances

PRIOR WORK HISTORY

MEDICAL LABORATORY SUPERVISOR

FUNDACION SANTAFE HOSPITAL, Bogotá, Colombia

- Significantly improved facility’s public image by ensuring exceptional patient satisfaction

- Received / prepared / distributed specimens for analysis and forwarded to referral depart

- Demonstrated patient confidentiality, medical legal and ethical issues

- Repeatedly commended by patients and managers for outstanding quality of care; received consistent mention in care-survey responses

EDUCATION

MEDICAL LABORATORY ASSISTANT - Stenberg College, Surrey, BC AUG 2009

SUPERVISOR SKILLS - BCIT, Burnaby, BC Canada 2005

DENTAL TECHNICIAN - UCATED University, Bogotá, Colombia 1998

CERTIFICATIONS

STENBERG COLLEGE, Surrey BC

WHMIS (2009) First AID CPR/AED level HCP (2009)

CARE INSTITUTE OF SAFETY & HEALTH INC., Vancouver BC, Canada

Joint Health & Safety (2007) Fire Warden Training (2005)

Fire Extinguisher Training (2005) Supervising for Success (2005)

REFERENCES AVAILABLE UPON REQUEST

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