Project Manager
Resume:
Lisa Marie DiPaolo
Nutley, New Jersey 07110
********@*****.***
Global Project Manager Exceptional communicator across all functions within a global organization. Successful in leading change initiatives and increasing stakeholder value in a global environment. Recognized for exceptional leadership abilities, creative problem solving, analytical and strategic planning skills. Selected for special assignments on acquisition integration teams and projects. Excellent negotiator with proven ability to perform under pressure, and to manage multiple projects simultaneously. Currently pursuing PMP certification for Project Management.
Experience 1989 - Present Hoffmann La Roche Nutley, NJ
2008 – Present - Project Manager
Global Informatics Project Manager, managing projects with international virtual teams
• Deliver timely and qualitative projects on budget achieving the project’s objectives & benefits
• Address stakeholders expectations and inform of project risk and dependencies
• Generate required documentation, including project plans, minutes, charters, reports, scorecards, etc.
• Ensure that project progress stays on track with respect to schedule and budget
• Organize and supervise the appropriate involvement of project internal and external resources
• Clarify and deal with conflicts involving scope, schedule, resources, and financial details
• Highly visible projects managed:
o Global Rollout of Cisco Unity Unified Messaging
o Campus Infrastructure Relocation
o Building Renovation Activities
2003-2008 - Voice and Video Project Manager / Engineer
Global Voice & Video Engineer working as part of a virtual team, managed global projects and created standards within the global informatics organization.
• Performed engineering and project management functions in the area of voice and video for the global informatics organization
• Project manager and lead engineer for the implementation of Cisco TelePresence studios
• Evaluated and recommended voice and video technology roadmap
• Designed specification and delivery of voice and video solutions over both traditional and converged networks
• Provided and authored training material to end users for new rollouts
• Extensive experience working with all major Telco’s, including RFI, RFP, benchmarking, ordering and billing
• Coordinated and managed internal and external resources and services
• Provided tier 2 support for the voice and video infrastructure under Avaya S8710, Avaya Modular Messaging and Cisco Call Manager
• Highly visible projects managed:
o North American Regional IPT Evaluation and Deployment
o Avaya PBX Platform Upgrade
o Telecom Expense Management System
o Cisco Telepresence
1997–2003 Sr. Business Application Specialist - Credit Union
Business Specialist and technical team member of Credit Union IT, supporting Senior Management, local and remote employees, and network infrastructure.
• Managed telecommunications network consisting of Avaya PBX, Intuity Voice Mail, call accounting, audio response, call center hardware and related applications
• Assisted senior management by serving as the liaison with our data processor in implementing, upgrading systems and products
• Oversaw & administered changes to the company website online home banking and internet loan applications
• Responsible for providing all voice related services during the construction of a new office facility
• Handled all aspects of migration of long distance services from MCI to AT&T
• Tracked all telecom related finances, T1’s, analog, long distance
• Produced various reports utilizing the EXEC II reports system
• Provided advanced front end help desk & desktop application support
• Highly visible projects managed:
o LAN\WAN voice services via Voice over IP (Avaya R300)
o Token Ring to Ethernet migration
o Remote Office Installs
1994–1996 Group Leader of Loan Processing, Mortgage Loan Coordinator
Responsible for all lending administrative tasks, consumer and real estate lending processes, visa credit card program, reporting, audits, and vendor invoicing.
• Supervised staff of approximately 6 employees.
• Motivated and led staff successfully producing high customer satisfaction
• Oversaw consumer lending and real estate lending processing (1st & 2nd mortgages)
• Handled VISA program and the creation of several reports
• Coordinated & managed vendors - data processors, lawyers, title companies, appraisers, CUNA insurance
• Responsible for reporting, audits, and vendor invoicing
1990–1996 Mortgage Loan Processor, Loan Processor, Loan Clerk
• Processed 1st and 2nd mortgages
• Calculated and paid property taxes
• Handled all aspects of the loan application process, reviewing, scheduling, booking, and rejections
• Handled outside vendor tracking
Professional Certifications
2009 PMI Fundamentals and Advanced Certification - STS
2005 ITIL Certifications
2000 Web Master Certification - NJIT - New Jersey Institute of Technology
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