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Bilingual Office Manager

Margate, Florida, 33063, United States
May 28, 2010

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 Bilingual (French Creole/English)

 Appointment scheduling

 Reports generation

 Event/meeting/travel coordination

 Database management

 Program administration

 Office management

 Working knowledge of MS Excel, Word, and PowerPoint.

 Home Office Includes: Windows XP, Fax, Copier, High-Speed Internet, and Telephone.


Brigham and Women's Hospital 07/22/08 – 06/17/09

Administrative Assistant III

 Manage new appointments and visa process for division fellows and faculty

 Assist faculty with preparing grants for research

 Generate quarterly reports for the Dana Farber Cancer Institute

 Coordinating anticoagulation service meetings and other scheduling issues

 Initiate and complete annual appointments list

 Monitor various department database to ensure excellent patient care

Administrative Assistant III 10/19/07- 07/04/08

 Responsible for administration of the International Mesothelioma Program

 Coordinate weekly Executive Advisory Group and New Patient Orientation Meetings

 Prepare and present monthly analytics of the International Mesothelioma Program website to the Executive Management Group

 Answer inquires via correspondence, phone and email

 Organize the semi yearly Executive Advisory Board Dinner and Meeting

 Manage the Monthly Seminar Lecture Series

 Work effectively with physicians, clinical support staff and research personnel

 Assist with other projects as needed

Massachusetts Behavioral Health Partnership 10/19/05 - 10/19/07

Administrative Assistant III

 Responsible for Network Management office.

 Assisted the CFO, Director of Network Management and Manager of Provider Contracting regarding special projects, provider relations and correspondence.

 Produced and distributed reports; take and produce meeting minutes; coordination of internal and external meetings.

 Maintained provider web site registration database and process.

 Managed provider contracts and provider file maintenance.

 Prepare statistic reports of the Community Relations call volume for state review.

Tufts Health Plan 04/22/02 to 05/20/04

Member Service Representative

 Receive and respond to a high call volume of incoming telephone calls from members, non-English speaking members, employers, and internal THP staff.

 Provide orientation, by telephone, to new members regarding point of service benefits, eligibility and enrollment and policies and procedures.

 Solve member issues and ensure members' problems are resolved by using available resources, including on-line systems.

 Investigate member complaints and performs front-line analysis and intervention when appropriate.

Harvard Pilgrim Health Care 10/97 to 2/00

Member Service Representative

 Provided information on benefits, eligibility and enrollment policies to members, prospective members, employers, and internal customers.

 Responsible for resolving customer inquiries.

 Provided thorough information regarding claims and authorization status.

 Research and resolve claim issues.

In Vitro Fertilization (IVF) Specialist

 Provide members with answers to their infertility issues.

 Act as liaison between Member Service Representatives and the IVF department.

 Research the questions and concerns representatives may have with the Infertility department in order to provide members with accurate information.

Coach/Monitor New Employees

 Educate new employees on properly informing members of their benefits, eligibility and enrollment policies.

 Assist new employees in accurately documenting all member information in the Amisys System.


Suffolk University Boston, MA

Bachelor of Science in Public Administration, 1994

*References available upon request.

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