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Sales Customer Service

Lake Forest, CA
August 06, 2012

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Kimberly D. Mirzaie


Mission Viejo, CA


Top-performing sales professional. Experience includes:

* ***** ******* ***** ********** in the cheerleading and dance industry.

Qualification Highlights:

• Strong ability to produce results within a team environment or independently, utilizing a “take charge” attitude, strong work ethic and self motivation.

• Established track record of significant revenue growth and new business acquisitions through follow up, cold calling and strong relationship building skills.

• Management experience with a focus on motivating, training and supporting Sales Representatives in the field.

• Experience in presenting in front of large groups with the ability to communicate effectively while maintaining enthusiasm and interest.

• Analytical and organized with excellent trouble-shooting capabilities. Ability to think “outside of the box” to come up with new ideas and solutions to problems.

• Proficient in Microsoft Office applications including, Word, Excel, Publisher, Power Point and Outlook.

Career History:

Sales Representative: December 2011 - Present

Varsity Spirit Fashion

Industry: Cheerleading and School Spirit

Maintain existing territory and increase new sales revenue. Develop long-lasting and loyal customer base with cheerleading coaches, advisors, and youth group coordinators. Promote and sell cheerleading uniforms, accessories, cosmetics, cheer camps and fundraising.

• Successfully maintain territory and increase revenue.

• Meet and exceed sales quotas.

• Consistently increased sales by maintaining enthusiastic approach to new products and styles.

• Provide excellent customer service and follow up.

• Develop and implement territory business plan and sales strategy.

• Successfully manage, promote and sell products at cheer competitions, coaches’ conferences and tradeshows.

• Generate excitement and enthusiasm to all areas of cheerleading and school spirit.

• Excellent track record of customer loyalty and high level of client referrals.

• Motivate with a passion for the product and a belief that success will be achieved.

Sales Representative: April 2005 to November 2011

Representing the following companies: Spirit Wear Cheer and Dance (Formerly J&M Spirit Wear) & LA Splash Cosmetics.

Industry: Cheerleading and Cosmetics

Accountable to develop and establish assigned territory. Achieve success in building sales revenues by working with high schools, cheerleading gyms and youth organizations. Duties include; sales, quotes, customer service, design and development of cheerleading uniforms, apparel and cosmetics.

• Top Performer with Spirit Wear and LA Splash Cosmetics.

• Over $400k billed revenue YTD for 2011.

• Develop and implement territory business plan and sales strategy.

• Prospect and build territory by cold calling, presenting and demonstrating products to new clients.

• Penetrated a very competitive market by going the extra mile to ensure customer rapport and loyalty.

• Successfully manage, promote and sell products at cheer competitions, coaches’ conferences and tradeshows.

• Established over 30 new accounts in 2011.

• Motivate with a passion for the product and a belief that success will be achieved. Listen to feedback and create solutions to any areas of concern.

August 1999 to December 2004: Seche, Inc., Rancho Santa Margarita, CA

Industry: Professional Beauty

Business Development Manager(Seche, Inc)

January 2001 thru December 2004

Developed, managed and trained all manufacturer sales reps, educators and distributors within the organization. Achieved success by continually meeting and exceeding expectations. Fully responsible to plan and manage tradeshows, sales meetings, marketing material, incentives and monthly promotions. Also conducted market research and development for new products and packaging. Accomplishments included:

• Created “Treat your Feet” Holiday Promotion that became the top selling promotion in the history of the company.

• Successfully managed and coordinated sales strategies to over 40 manufacturer sales reps.

• Planned, managed and promoted products at over 50 tradeshows per year. Achieved success in maintaining budget with a cost savings of over 20% from prior year.

• Hired, trained and developed nail technicians who would serve as technical advisors at various tradeshows and events.

• Achieved success by always maintaining a positive team approach, building rapport and supporting all sales reps, customers, educators and co-workers.

Accounting Administration (Seche, Inc.)

August 1999-January 2001

Responsible for accounting functions such as: Order processing, pricing, invoicing, accounts payable and receivable, bank reconciliation, cash posting, collections and return merchandise authorizations. Provided excellent service and follow up skills to ensure customer satisfaction. Accomplishments include:

February 1996 to May 1999: HCC Telemanagement; Ventura, CA

Technical Services Supervisor

Coordinated the installation of T-1 and data circuits, provided technical support to sales agents and customer service department. Maintained logs and status reports. Oversee daily functions of the department including hiring, training and supervising employees.

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