Quality Assurance Customer Service
Resume:
Mary Wright
Bellflower, CA 90706
Dear Prospective Employer:
My success in the past has stemmed from my strong commitment and sense of professionalism. I keep high standards for my work and I am known for my ability to follow through.
I’m a graduate from Cal State University Northridge, with my Master degree in Public Administration. I would like to request an open position at your firm. I feel if given the experience of working within your organization, it will be influential, in me becoming a asset to your company.
I feel I am the best candidate for the Customer Service position because I am experienced, diligent, trustworthy, and capable of taking on any challenge presented before me. Also I have a impeccable background. I pride myself on my work ethics; I am always on time, dependable, and able to get the job done both efficiently and effectively. And lastly, I specialize in dealing with individuals from both diverse and professional backgrounds.
My majors in both Public Administration and Criminal Justice with emphasis placed in Political Science will allow me to work successfully in any public, private, or government entities. I feel with my experience and knowledge of administrative skills and the law I could be a useful asset to your company. For one, I am a diligent and effective individual who works well with the tools learned through education and experience. I feel if given the opportunity, I would be able to use my talents and education in the advancement of your company. My familiarities with Compliance, computers, filing, legal research, legal briefs as well as high tech office material can also be useful. I believe my background provides the skills required for this position. I would welcome the opportunity for a personal interview to further discuss my qualifications. If you should have any questions, please feel free to contact me at: 626-***-****. Thank you in advance for allowing me to open the door to my future.
Sincerely,
Mary Wright
Mary Wright Contact: 626- 201-5874
*********@***.***
15134 Woodruff Place, Bellflower, CA 90706
Professional Profile
A seasoned professional with practical experience in and a solid understanding of a diverse range of Compliance Regulations, including conflict of interest, complex financial dealings, team building, and quality assurance. Demonstrated ability to select, train, and monitor practices to ensure observance with the law. Background in the following broad- based competencies:
Training Key Relationships
Client Satisfaction Project Management
Staff Management New Business Development
Professional Experience
Metropolitan Life Insurance Company, [Los Angeles, CA]
May 2008 - February 2010
Controls Coordinator
Achievements:
In 2008, raised Company Compliance grade two levels, from Satisfactory to Great
98% percent rate staff completing Compliance requirement.
Collaborate with Executive Managers on varies Quality Assurance to promote excellence in internal policy and procedures.
Responsibilities:
Develops, initiates, maintains, and revises policies and procedures for the General operation of the Compliance Program.
Develops and periodically review and updates Standards of Conduct to ensure continual currency and relevance in providing management and staff.
Develop and oversee a system for uniform handing of violations.
Provides reports on a regular basis, and as directed or requested, to keep the Corporate Compliance and senior management informed of the operation and progress of compliance efforts.
Metropolitan Life Insurance Company, [Los Angeles, CA]
May 2008 - June 2007
Client Services Representative- Annuities
Achievements:
Maintained Exceptional grade “in good order” application processed.
Worked above and beyond call of duty
Excelled in taking on more workload responsibility during tax season.
Responsibilities:
Process Annuity and Life applications.
Follow up and ensure funding comes into office.
Data Entry
Input funds into cashiering system
Los Angeles County Sheriff Department, [Los Angeles, CA]
April 2007 - June 2007
Deputy Sheriff Trainee
Responsibilities:
Academy training
Interpret laws
Provide Public service
Administrative duties for Los Angeles County Court
DOWNEY DISTRICT ATTORNEY OFFICE, [Downey, CA]
February- July 2002
Volunteer Attorney Assistant
Responsibilities
Research cases
Input sensitive information in computer system
Conducted searches for court precedents
Administrative duties
Costco Wholesale, [City of Industry, CA]
August 1997 - April 2007
Customer Services Representative
Achievements:
Excellence in Customer Relation.
Ability to contribute to increase sales and decrease expenditures
Employee of the month.
Responsibilities:
Perform cashier duties
Marketing
Deal with issues and complaints among members and vendors.
Build relationships with vendors and public
Education
California State Northridge, Northridge, CA
Master’s in Public Administration
June 2, 2006
California State Fullerton, Fullerton, CA
Bachelors of Art - Criminal Justice
June 2, 2002
Relevant Courses
Research Methods for Public Administration, Organization Theory & Human Behavior, Human Resource Management, Public Policy Analysis, Public Policy Process, Community & Economic Development, Ethic and Professionalism, Public Budgeting & Financial Administration, Administrative Law, Principle Concepts Investigating & Reporting, Public Administration, Concepts and cases.
References
References are available upon request
Contact this candidate