Experienced admin/customer service manager seeks challenging career.

Most Recent Experience:

Centex Homes, Tampa, FL – 9/04 to 4/08 – Customer Service/Process Compliance Manager

Started as Customer Service Representative. Received three promotions into supervisory construction industry positions. Responsibilities included the following but were not limited to: supervised and mentored staff, homeowner conflict resolution, oversight of all warranty functions and training, subcontractor negotiating and counseling, insurance claims processing, weekly and monthly collaboration meetings with other departments, root cause and cost analysis, and ensured that all departments were following corporate mandated processes. Left as part of division wide lay off involving the Division President’s resignation.

Career Objectives: A responsible administrative/managerial position where I can utilize my related experience, skills and attributes:

∑ Recognized excellence in management, project management, administrative, customer service, and secretarial positions.

∑ Proven multi-tasking capabilities with strong ability to plan, prioritize and manage complex projects under aggressive timelines, in a variety of settings.

∑ Strong leadership talents, with a “team player” attitude and spirit.

∑ Ability to develop and lead a team – provided employee training that involved web based programs.

∑ Maturity, honesty; ability to look at challenges as opportunities.

∑ Adaptable and dependable with strong organizational skills.

∑ Caring and hardworking with excellent interpersonal communication, customer service and office support skills.

∑ Extensive experience with the general public.

∑ Interface well with others at all levels – including clients, professionals and staff.

Other Relevant Administrative/Sales Experience:

Grissom Services, St. Louis, MO – 03/02 to 08/02 – Director of Client Services

An interim position where I served as a liaison between clients and Project Directors. Provided supervision and training to employees and assisted President with managerial functions. Resigned due to husband’s business in Florida.

Consumer Collection Management, St. Louis, MO – 04/00 to 11/00 – Administrative/Sales

Started company as part of office personnel with work responsibilities including: data entry, A/R, filing, and mailings. Later promoted to Sales Associate where I marketed collection services to hospitals and medical groups. Used negotiating skills to achieve maximum earning potential for the company. Served as liaison between clients and collection agents. Resigned due to husband’s business in Florida.

Fastrans Logistics, St. Louis, MO – 08/96 to 02/99 – Administrative/Project Manager

Promoted warehousing and distribution services to clients around the country. Served as liaison between clients and warehouses. Other functions included: purchase order monitoring/transportation tracking, inventory control, handling of transportation claims, as well as A/R and A/P for all clients and vendors.

Resigned due to husband’s new business in Florida.

Education/Training: Education obtained while working in various restaurant industry positions that included customer service, employee training, and inventory/product management (Outback Steakhouse, Romano’s Macaroni Grille, The Pasta House Company)

∑ Manatee Community College – Associate in Arts

∑ Southwest Missouri State University, Springfield, MO – Business/Communications

∑ St. Louis Community College, St. Louis, MO – General Studies

∑ Construction Industry Technician – Certification

∑ Both MAC and PC literate: MS Word, Excel, Power Point, Outlook, various internal Web-based programs

Interests: Aerobics, boating, golfing, cooking, and animals

References: Excellent references available upon request.

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