Senior Administrative Assistant
Resume:
Marisol Castillo
**** ******* ***** *** #** Centreville, VA 20120
***************@*****.***
Objective
Accomplished and result-driven professional with successful implementation of innovative technologies seeking to obtain a position in business development.
Profile
• Experienced in research, sales, administration and business development.
• Ability to direct complex projects from concept to fully operational status.
• Goal-oriented individual with strong leadership capabilities.
• Organized, highly motivated, and detail-directed problem solver.
• Proven ability to work in unison with staff, volunteers, and board of directors.
• Knowledgeable in biology and biotechnology.
• Laboratory experience obtained through classroom settings and educational endeavors.
• Aggressive, proven leader with outstanding oral and written communication.
Technical Skills
• Microsoft Office 2003, 2007, Excel, Powerpoint, Word, Basic Knowledge of HTML and XHTML, Outlook, Adobe Acrobat, Photoshop, Peoplesoft, JDE Edwards, NETtime, Paycom, Citrix, Windows, FACS, Data Entry, Keyboarding.
Education
Associates, Business Arts and Business Administration, Western International University,
Graduated
Related course work: Economics, English Composition, Finance, IT, Marketing, Management, Logic and Critical Thinking, Sales, Administration, Advertising, Public Speaking, Development
Bachelor of Science, Biology, minor in Biotechnology, George Mason University,
Expected To Graduate
Related course work: Chemistry, Organic Chemistry, Cell Structure & Function, Animal Biology, Plant Biology, Biology of Microorganisms, Ecology, Genetics, Biotechnology, Genetic Engineering, Biochemistry, Immunology, Vaccines, DNA
Relevant Experience & Accomplishments
Communication/Research/Coordination
• Met and exceeded all quotas throughout tenure; averaged more than $15 million in annual sales and earned company awards in recognition of performance.
• Directed a staff of fifteen, involving training, work flow, quality control, conflict resolution, and review processes.
• Impacted business partner revenue, achieving more than 58% increase through continual communications and liaison efforts with both clients and sales team members.
Management/Supervision
• Trained, supervised and evaluated staff, coached improvement management skills.
• Resulted in multilateral staff achievement of work objectives.
• Instrumental in complete turnaround of under-performing sales team; set higher expectations and instituted team-member accountability resulting in revenue increase.
• Successfully refined and implemented new projects.
Employment
Sales Coordinator, Bearcom
• Assigned to build and develop a top-producing sales team and manage the sales department.
• Monitor the progress of issues within tracking systems, escalating problems to the technician(s) involved and/or management.
• Design sales presentations and marketing material for customers and sales representatives to illustrate products.
• Conducted interviews and pre-employment screenings.
• Controlled finances and payroll, including collecting dues, paying bills, generating invoices, maintaining petty cash accounts and tracking time worked and commission/bonuses.
November 2006 -present
Sales Assistant, National Mailing Systems
• Monitored the sales division and reviewed commission sheets.
• Contacted clients to guarantee that equipment was installed timely.
• Scheduled training on the equipment to resolve any client concerns.
• Created and updated tracking reports and spreadsheets to ensure that equipment and supplies are received and installed at the correct locations.
• Arranged travel plans, dining, group activities and coordinate meetings as needed.
October 2005 – November 2006
Workers Compensation Representative, Attorneys Healthcare Receivables
• Investigated medical claims to verify claims and submit bills for auditing.
• Submitted appeals for reconsideration, pre-authorization, medical necessity and additional payment for appropriate disbursement.
• Researched claims to determine how claims were processed and to ensure the claim is processed correctly.
• Verified payments and created Excel spreadsheets January 2003 – October 2005
Healthcare Representative, RSI Enterprises, Inc.
• Researched disputes, appeals and denials by negotiating with insurance companies to provide professional recovery services.
• Worked on early-out billing, recovery support, pre-collect and bad debt collections while maintaining daily tracking reports to monitor accounts
• Collected and processed credit card and check payments for patients to ensure proper payment is posted to the accounts.
• Corrected and reissued claims to insurance companies because of incorrect codes, additional charges or the processing of the claim.
• Researched non-posted payments and declined payments for credit cards to provide daily reports of payments posted.
• Assisted management by attending conferences and seminars to enhance company productivity.
September 1999 – January 2003
Assistant Deputy Clerk, Manassas City Courthouse
• Prepared weekly dockets by printing current hearing schedules
• Organized files in the Archives department by sorting by names, offense and scheduled hearing date.
• Entered restitution payments into a database to maintain correct payment information.
• Researched criminal backgrounds and traffic violations for attorneys and judges to provide additional support for criminal prosecution.
• Demonstrated negotiation skills when providing clients with solutions to resolve disagreements.
September 1998 – September 1999
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