Confident
Resume:
Janice Walker
Poughkeepsie, NY 12601
Email: ******@*******.***
Professional Objective:
A Guest Service Representative position
Education:
Bachelor of Science, California State University, Fresno, December 2005. Major in Business Administration, Emphasis in Organizational Leadership. Graduated with a 3.0 GPA.
Awards:
Spanish 1, 1999. Dean’s Honor Roll, three semesters (1999-2001).
Work Experience:
Skills
Supervision Trained and managed new employees
Computer Knowledge Microsoft Word, Excel
Time Management Ability to handle multiple assignments in highly pressured
situations and consistently meet tight deadlines and schedules.
Consumer Relations Developed professional relationship with clients/ customers.
Problem-Solving Generated and contributed potential solutions to organizational problems.
Work Summary
2008-Present Clerical/Cash Clerk–Internal Revenue Service, Fresno, California.
Receives, records, sorts, batches, examines and process tax returns, correspondences, and sorts into 15 different categories. Maintains perfect scores on quality reviews, process monies, trains new hire and fosters and maintains workplace interaction, confidentiality, problem solving, and works well in implementing changes.
2006-2006 Assistant Manager – Longs Drugs Corporation, Fresno, California
Maintained the daily upkeep of the store, ensured positive/professional customer
service, supervised sales floor, cashiering, managed the weights and measure issues, handled receiving/ merchandising, and lead/directed employees as well as
creating the daily work schedule.
2005-2005 Student Assistant– California State University, Fresno, California.
Provided administrative assistance such as filing, scheduling appointments, data
entry, mailing preparation, making phone calls. Also demonstrated the ability to
maintain confidentiality, take direction, and also capable of sound judgment,
discretion and initiative in performing clerical tasks.
2001-2005 Lab Assistant– BSK & Associates, Fresno, California.
Assisted in the training and management of new employees. Also demonstrated
the ability to communicate well with employees/clients. Analyzed and evaluated
reports and attained strong product knowledge and maintained excellent
customer relations.
2000-2001 Patient Care Assistant – Loyd’s Liberty Homes, Fresno, California.
Administered medication, participated in daily interactive routines, maintained healthy hygiene, prepared meals, laundry. Also, performs other duties as assigned.
Affiliations: American Cancer Association
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