Customer Service Sales
Resume:
Lissette R. Miller
Homestead, Fl. 33033
********************@*****.***
Objective:
To be able to provide my skills and experience for an at-home opportunity.
To grow within such company to a position of higher management.
Education:
2003- Present Miami Dade Community College Miami, Fl.
Languages:
English and Spanish.
Computer Skills:
Work experience: Word, Excel, Outlook, Power Point, AS400, Sales Logix, Resort Solutions, Telnet, Live Person, Centra.
February 2007 – Present LJM Voyages Inc. Homestead, Fl.
President
Created my own travel business, specializing in cruises. Handled large group bookings, took deposit payment, sent itineraries, and collected final payments. Provided top notch quality customer service to all my clients. Also made sure that all of their travel concerns, wants, and needs were fulfilled prior to their departure. Provided a follow up call after their arrival to confirm that their trip was to their satisfaction.
Telecommuting with Arise.com, I provided customer service by receiving high volume inbound calls and chats. Serviced customers for Multi Million Dollar high end clients such as Apple, Staples and AT&T.
Telecommuting with NiH Research, my main responsibilities are web research and outbound calls seeking leads, and data required for specific projects such as AllScripts, Initiate, HealthStream, QuadraMed, and MediSolution.
Telecommuting as a Quality Assurance Specialist for Working Solutions. My duties were to listen to numerous calls per week, monitor, and grade them appropriately. I was also required to send weekly reports with the staff’s scores. Attend calibration meetings three times a week where we would listen to live calls in both English and Spanish then discuss them as a group.
Own and operate Monkey & Piglet's Boutique which is a children's clothing store. We specialize in clothing, baby gear, nursery décor and bedding for young children. Operate the daily functions such as, answering any calls from potential customers and vendors. Track all inventory, sales, and credits. Handle orders, shipments and cancellations. I also run sale events, and do all the marketing for the site. Plus keep the store's website www.monkeyandpigletboutique.com inventory and appearance up to date on a daily basis.
December 2006 – February 2007 Ajilon Professional Staffing Miami, Fl.
Account Executive
Responsibilities as an Account Executive Recruiter included proactively developing new business through a high volume of outbound phone calls. Balancing both sales and staffing aspects of business. Recruiting top talent through networking and sourcing in the marketplace. Building and maintaining strong relationships with both clients and candidates. Promoting Ajilon’s staffing solutions to prospective clients in need of administrative professionals.
June 2005- December 2006 National Healthcare Staffing Miami, Fl.
Hospital Account Manager
Responsibilities are to establish and maintain working relationships with existing and new client facilities. Posts hospital positions, arrange interviews, extend job offers, and act as a liaison between clients and the company. Additionally, documentation of all activities in Sales Logix and the initiation of locks, assignment confirmations, and cancellations. Provide exceptional service to client Facilities and healthcare professionals, as well as internal services to team members. Provide exception customer service skills when handling all accounts.
Accomplishments:
• Booked 400 nurses with in my first year at National Healthcare Staffing.
• Brought in 10 new hospital clients.
• Number 2 Account Manager in both the Miami and Charlotte offices.
• An earned Gross Margin of $29,460 per week.
• Successfully broke records in the company for goals, and weekly productivity.
Aug. 1998- May 2005 Interval International Miami, Fl.
Quality Assurance/Improvement Supervisor, Customer Service Representative and Trainer.
Duties are to provide training and coaching to new and seasoned advisors in a one-on-one and group settings. To ensure effective communication of knowledge related to customer service, sales, skills, and system knowledge. To focus on quality customer service, accuracy, productivity and employee motivation by providing effective counseling to advisors. Participate in all aspects of coaching as needed, including, individual coaching, double jacking with associates, monitoring and counseling. Discuss monitoring results with employees and address questions on issues related to their monitoring scores. Give informative feedback in a timely manner. Offering feedback, which will help motivate and improve performance.
Accomplishments:
• Employee of the month 4 times in one year.
In the Customer Service Representative role, my responsibilities were to ensure that my sales goals were reached in a daily basis. In providing excellent customer service, and product knowledge, I was able to sell the client several products like memberships regular and preferred, exchanges, getaways, tours, cruises, insurances, car rentals, and air travel.
Accomplishments:
• One of the top 3 employees with in the IRFS department.
• Numerous awards from: Employee of the Month, Top Sales person for the Quarter, and Certificates of Recognition.
• Provided service to the Multi Million Dollar high-end clients.
• Trained several large customer service classes.
• #1 Client Services Representative Assistant in the department.
June 1997- August 1998 Sloppy Joe’s Coconut Grove Miami, Fl.
Store Manager – Staff Trainer
Responsible for over 60 employees. Preparing of schedules, approving of vacations, hiring and terminations, as well as payroll. In charge of inventory accountability and purchase ordering. Keeping track of all daily sales. Responsible for the booking of weekly entertainment, and creating nightly specials.
Accomplishment:
• Was promoted to management within the first month of working.
Jan. 1996- June 1997 Planet Hollywood Coconut Grove Miami, Fl.
Customer Service Representative and Trainer
Restaurant server. Hostess position duties included filling of restaurant without exceeding wait times, trainer. Merchandise Sales Rep. duties included cashier, inventory accountability, customer service and trainer. I also filled in for management in several positions when necessary. For instance Public Relations, Marketing, PBX Operator, Supervisor on duty, and Bartender.
Aug. 1994-Jan. 1996 Cheesecake Factory Coconut Grove Miami, Fl.
Trainer, Cashier, Baker
Cashier duties include take outs, accountability of all servers’ cash-outs for the day. Head trainer for the department. Inventory accountability, purchase ordering, schedules, and bookkeeping.
Accomplishments:
• Asked by the VP of Sales to be the head trainer for the East Coast Division within my first three weeks of training.
• Employee of the Month Numerous times.
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