L.Bellephant
Resume:
La Verne Bellephant
Indianapolis IN 46229
*****@*********.*** 317-***-****
OBJECTIVE
To secure an exciting position with a progressive organization that will provide new challenges and opportunities for career advancement.
PROFESSIONAL EXPERIENCE
8/2003 – 11/2007 Carmel IN
Assistant Vice President Inforce Administration & Call
Call Center
? Managed staff of 4 managers with total staff of 62 employees
? Managed outsourced business in India & Jamaica
? Responsible for Supervisory Development, mentoring and coaching
? Managed Life Call Center
? Managing department Budget
? Manage inforce & premium production
? Ensure compliance of state regulations
? Department representative for Agent Presentations
? Developed & Monitored SOX key reports and procedures for department
? Department representative for Unit’s Health Processing system conversion and transition to Health area.
? Department representative on various system simplification teams
? Department representative for New Product Implementation
? Department representative for System Conversions
? Implementation of Transaction Processing Team
1999 – 2002 Conseco Carmel IN
Senior Manager (Life Inforce Processing)
? Managed staff of 42 employees
? Responsible for employee development, training and evaluation
? Responsible for Supervisory Development
? Responsible for monitoring department productivity and quality
? Ensure compliance of state regulations
? Developed plan for Outsourcing Tasks to India
1998-1999 Conseco Carmel IN
Call Center Manager (Life Inforce Call Center)
? Managed staff of 46 employees
? Monitoring of ACD system
? Responsible for Supervisory Development
? Responsible for training of Call Center Reps
? Establishment of Communication vehicles between call center and processing areas.
6/97– 1/98 Columbian Mutual Life Ins. Binghamton NY
Director of Administration
? Managed staff of 35 employees
? Responsible for all functions from issuance to payment of claims
? Responsible for department training
? Established pay for learning program
? Managed department call center
? Responsible for department budget
? Managed Call Center
1996-1997 CNA Insurance Companies Nashville TN
Project Leader & Policyholder Service Manager
? Responsible for staff of 57 employees
? Development of training program
? Responsible for disbanding Policy Owner Service Area
? Managed Policy Owner Service Call Center
? Migration of Policy Owner Service processes into existing New Business Teams
? Responsible for staff development
? Ensured Compliance of State Regulations
1986-1996 CNA Insurance Companies Nashville TN
Team Leader & Unit Supervisor
? Responsible for supervision of various units
? Responsible for 1099 Processing
? Managed New Business processing, Customer Service and Policy Owner Service Units
? Responsible for employee development, training and evaluation
? Responsible for monitoring and reporting time service commitments
EDUCATION
1975 - 1978 Attended Purdue University W. Lafayette IN Political Science Major
1994 – 1995 Attended Trevecca Nazarene University
Nashville TN
(21 hours remaining to complete Bachelor’s Degree)
Loma 1-4 ACS Designation
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