Customer Service Representative

Laetitia Mckenzie

**** ******* ** #**** - ***** Richland Hills, TX 76180

*********@*******.*** - 817-***-****

I am a dedicated individual with extensive experience in customer service. I get along well with others, while working efficiently on my own. I am always looking for positions to excel my experiences and further my abilities.

Work Experience

Customer Service Representative-FBI

CSC - Fort Worth, TX

August 2011 to Present

I run background checks for people purchasing firearms through the FBI NICS database

Front Desk Agent

Holiday Inn - Topeka, KS

December 2010 to February 2011

• Reservations

• Answer Phones

• Billing

• Cash Handling

• Send and Receive Faxes

• Signature Calls

Front Desk Agent

IHG Army Hotels - Fort Riley, KS

May 2010 to December 2010

• Reservations

• Answer Phones

• Billing

• Cash Handling

• Night Audit

• Send and Receive faxes

Customer Service Agent

Alorica - Manhattan, KS

December 2009 to February 2010

• Answer Phones

• Billing

Help customers with AT&T services with any billing question or technical support

Cashier

Shell Gas Station - Junction City, KS

May 2009 to September 2009

• Cash Register

• Cash Handling

Trained to close at nights

Receptionist

Crabapple Vet - Alpharetta, GA

June 2007 to October 2007

• Set Appointments

• Billing

• Cash Register

• Answer Phones

• Filling

Education

CURRENT

Tarrant County College

Major in Nursing

Jan 2012-Present

HS DIPLOMA

Darrington Academy - Blue Ridge, GA

2005 to 2007

Skills:

• Fluent in reading, writing, and speaking Spanish

• Quick Learner

• Knowledge of Opera, Saflok, and Holidex Systems

• Excellent communication skills

• WPM:70

• Team Worker

• Reliable

• Professional appearance, attitude and demeanor

• Knowledge of Excel, Word, Power point and other PC software

Contact this candidate