Online Processing Job

Employment History

AMERICAN EXPRESS - New York, New York 1991 – 2003

Senior Manager – Data Supplier Management 1998 – 2003

Managed global data vendor relationships and purchasing to achieve cost and processing efficiencies across consumer and commercial data.

Provided implementation and analytical support regarding external data to the marketing, risk management, and technology organizations toward customer management, loyalty programs, product cross-selling and modeling functions.

Worked with the information management organization to develop data enhancement policies for numerous platforms. Ensured that internal update schedules were established and communicated to suppliers, managed pricing issues, and identified opportunities for new data.

Managed the re-engineering and expansion of existing programs geared to monthly account monitoring by working with end users to identify relevant credit bureau data, capabilities, and products for inclusion in expansion project. Directed and audited the credit bureaus in change implementation.

Conducted yearly audits of credit bureau data and programs executed on behalf of the company to ensure that specified criteria performed as required even when market conditions had changed.

Facilitated ad hoc requests for data purchases in a timely, accurate, and cost-effective manner by understanding internal clients’ business needs and identifying the best data sources while negotiating with vendors to secure favorable pricing.

Manager – Customer Information Management 1996 – 1998

Researched, evaluated, and recommended online analytical processing (OLAP) tools to deliver hands-on analytical capabilities to business users. Enabled the Marketing organization to perform complex analysis quickly and easily thus reducing costly mainframe queries, providing timely statistics, and empowering the business community.

Contributed to all aspects of systems rollout including vendor selection, contract negotiation, creation of training, marketing, and creative materials, and initial hands-on training to user community.

Provided subject matter expertise for development of formal in-house training. Created business exercises applicable to each business area to measure training effectiveness while providing relevant analytic experiences to trainees.

Worked with clients to develop customized data requirements that allow for the analysis of specific customer behaviors towards acquisition, retention, cross-sells, rewards, and loyalty programs.

Managed database development processes including translation of business needs into technical specifications and quality assurance. Delivered over one hundred analytic databases per year to marketing and information systems clients.

Created comprehensive work processes instrumental to effective project management and communication support.

Analyst – Customer Information Management 1992 – 1996

Managed the migration of 200 plus users to a new analytic system including migration of databases, software deployment and training.

Created and distributed database documentation to marketing clients on a monthly basis to aid in identifying availability and location of desired information.

Performed data quality assurance for decision support databases prior to release to marketing clients. Identified data integrity issues up front thus eliminating potentially negative impact on the business and the integrity of the systems.

Developed data archiving procedures to guarantee complete disaster recovery. Directed contracted staff.

Simplified and improved workflow with creation of file layout generating program. Identified information requirements resulting in decreased data review time from 1-2 days to 2-3 hours.

Produced database status reports for management and coordinated distribution of databases to clients.

Interfaced with marketing clients and team members to identify opportunities for product enhancement, work automation, and customer data needs.

MERRYLL LYNCH & CO. - New York, New York 1987 -- 1991

Project Manager -- Cable Management Procurements

Initiated and directed a purchasing group for the buying of cable and communications-related materials. This centralized purchasing function resulted in savings of over $600K the first year.

Designed, implemented, and maintained a linked order tracking system and an invoice management system achieving financial savings by increasing on-time payment as well as processing efficiencies.

Administered communications hardware inventory and implemented a hardware recycling program achieving savings of $525K over two years.

Interfaced with communications hardware vendors towards development of custom network-related hardware solutions.

Managed the Request for Price (RFP) process for ad hoc moves, adds, and changes. Negotiated RFPs with electrical, construction, and communications vendors.

Managed staff of two and directed electrical contractors.

EDUCATION

New York University 1995 -- 1998

Concentration in Organizational Behavior and Communications

SKILLS

Excellent written, verbal, and oral communications

Analytic thinking

Accomplished in project management and Cognos online analytical processing

Proficient in Microsoft Office

Bilingual in Spanish.

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