Manager Management

Richard Agresta

*** ****** **** • Madison, CT *6443 • 203-***-**** or 203-***-**** • ********@*******.***

Profile

A versatile enterprise executive who has led Strategy, Delivery, PMO, Architecture and Engineering functions from both the client and vendor sides. An implementer of product, project portfolios and major strategic initiatives (e.g. eCommerce, Content Management, ERP/SAP, CRM, Sourcing), who also has end-to-end experience in managing company-wide technology organizations. A leader who has:

Managed / Partnered / Consulted

Developed cooperative relationships with C-level executives & business leaders, utilizing critical thinking & partnership towards actionable outcomes.

Managed teams of 2-100, developing top talent, encouraging diversity & individual growth, and coaching towards advanced opportunities.

Influenced through open communication, negotiation skills and relationships to build consensus among competing stakeholders.

Established sourcing & vendor relationships, utilizing experiences as a vendor & as a customer to improve the interaction model.

Delivered / Improved

Led complex projects, portfolios & PMOs with highly-matrixed organizations; motivated internal, vendor & intl. teams to deliver.

Facilitated roadmaps & strategies that simplify the environment, are innovative, and that leverage emerging trends & best practices.

Sought as a change agent, SME consultant, and for continuous improvement, as well as providing leadership in turn-around situations.

Oversaw $40+M portfolio, governance, and multiple departmental budgets, demonstrating sound judgment in assessment of cost/value.

Employment History

THE HARTFORD INSURANCE GROUP - Hartford, CT 2002 – 2012

Assistant Vice President – Account and Portfolio Management (2008 – Present)

Reporting to the VP Infrastructure within CTO, provide delivery management and PMO leadership to business areas and seven CIO organizations, with an annual $40+M project / $170M operational budget.

Supported initiatives include eCommerce, eContent, CRM, Billing, telephony, product and currency.

Delivered portfolio of 62 concurrent projects, meeting all business objectives. Portfolio achieved goal of 90% target for delivering against commitment.

Managed a direct team of two Directors and up to 10 Project Managers. Provided stretch assignments, developed top talent and established individual goals to support CIO, CTO, and Enterprise objectives.

Motivated highly matrixed teams comprised of sourcing partners, external vendors, internal business leaders and technology staff to deliver business & enterprise-wide solutions.

Leveraged senior level relationships, team diversity, and influencing skills that removed obstacles, simplified outcomes and resolved competing priorities.

Initiated PMO improvements to reduce up to 10 weeks of a 12-month delivery timeframe; performed incremental changes to ensure commitments were met while processes were implemented.

Sponsored a new process to rapidly provision virtual servers, reducing the average timeframe from seven weeks to the requested ten days. Introduced consistency through standard build templates.

Introduced a new roadmap process for improved planning. All projects in roadmap delivered on time

Partnered with business/finance in yearly/quarterly strategy and budget planning, with year over year reductions in budget while maintaining service and delivery commitments.

Saved / avoided over $1M (unplanned) of business spending by identifying opportunities to rationalize, recover, prevent repeated work efforts, and through review of vendor utilization/agreements.

Nominated by senior executives to the Brand Ambassador program, consulting with 830 associates in the importance of branding and capturing over 1000 responses to improve the corporate image and brand.

Invited by vendor to speak at conference regarding use of best practices.

Director, Engineering & Service Delivery (2007 – 2008)

Reporting to the VP of Enterprise Services.

Hired, developed, and retained a diverse team of 70+ engineering staff, providing visibility and opportunity for advancement, and ensured team remained knowledgeable on emerging technologies.

Created DR, Capacity and Service Level Management (w/SLA) functions across the enterprise.

Managed deployment of $35M Siebel upgrade, supporting Business Insurance CRM and underwriting.

Transformed, rationalized and restructured the Software Engineering functions for consistency in process with supported CIOs, with no disruption in service and 10% yearly staffing reduction needs.

Overhauled the Release Management process in partnership with the CIO leadership team, resulting in decreasing release-day timeframes from 15 hours to seven on average, with transparency to the business.

Director, Architecture, QA and Application Shared Services (2005 – 2007)

Reporting to the Business Insurance CIO.

Directed a shared services team of 100+ to support/deliver $150M+ annual portfolio of projects.

Supported delivery of key business applications, including new products, pricing and eSubmission.

Orchestrated a strategic three-year roadmap with business drivers (previously single year).

Instituted Enterprise Architecture principles and guidelines for consistency and repeatability. Expanded Architecture services along the SDLC, reducing rework of overall solution design from months to weeks.

Reengineered the departmental source code deployment process; from 50% to 90% automation.

Re-architected J2EE eCommerce & Content solution for flexibility and alignment to best practices.

Launched a Quality Testing sourcing model that rationalized processes and achieved $750k/yr savings.

Managed vendor relationship, communicated progress to CIO and established Steering Committees.

Program Director, CRM Applications and Service (2002 – 2005)

Reporting to VP Enterprise Development, supporting Business insurance processes.

Directed team of 50+ in overall Program Management, Delivery, Support and Architectural Design of CRM/Siebel platform, defining metrics and establishing transparency of portfolio status.

Determined the CRM & integration strategy – influenced approval of $35M program budget.

Turned around a 20-project application portfolio of 75% “Red” to all “Green” in one quarter.

Proposed to and partnered with business to decrease support budget from $11.5M to $9M in one year.

Established PMO standards to provide business partners with the visibility into demand, portfolio/project status, and also supported $1.7M of the $2.5M budget reduction through resource transparency.

Developed staff to increase managerial, business and technical skills in alignment with business strategies.

LAB OPINION - Madison, CT 2002 – 2002

eBusiness Technology Consultant / Business Development

Provided technical oversight and sales support for specialized company that provided business intelligence services to the life sciences community.

Inspired VP-level customer confidence in sales efforts, defined the technical strategy to deploy technology to support automated opinion surveys and analysis of results.

Implemented technologies to automate data into information.

DIVINE (formerly Open Market, Inc.) - Burlington, MA 1998 – 2002

Director, eCommerce Professional Services (1998 – 2002)

Reporting to VP Professional Services.

Led/managed a specialized team of 5-29 application development service professionals (Architects, Project Managers, Developers) and partners in strategy, architecture, design, planning and implementation of $500k - $1M global eCommerce and J2EE-based Content Management solutions for Fortune 500 clients.

Managed Senior–level customer relationships and business development. Consistently met/exceeded financial targets (up to $2M / qtr) and a 90+% customer satisfaction rating. Led practice to profitability.

Directed the West Coast practice remotely, bringing the territory back to achieving $1.5M revenue target.

Established a new Consulting Partner Program, resulting in three additional sales channels in the first year.

Designated as the subject matter expert for ERP integration with eCommerce solutions.

Nominated to President's Club for sales, management, quality, revenue, and relationship excellence.

Director, PMO and Account Development (semi-parallel role) (2001-2002)

Created a PMO/Architecture Standards Office and a Relationship Team to provide support for 40+ concurrent (global) E-Commerce and Content Management projects, utilizing over 75 consultants.

Formalized the development of PM training and certification program to align to industry best practices.

Introduced knowledge-transfer activities between internal and partner architects, bringing an enhanced knowledge base and standards into the development community that supported the product.

Defined an Account Manager program, resulting in increased client satisfaction and $375k in revenue.

Initiated a resource management program, resulting in a 25% increase in productivity.

Cabletron Systems - Rochester, NH 1994 – 1998

Manager, Electronic Commerce (1997 - 1998)

Reporting to VP Marketing.

Manager, program lead and architect responsible for successful development of an integrated (w/SAP) global eCommerce solution. Managed 7 direct reports, plus 10 virtual team members.

Solution reduced cost of sale by up to 75%, reduced product returns by 30%.

Provided overall program management, including strategy, implementation, deployment and support.

Created/managed business plan, defined $15 million budget, metrics, implementation and standards.

Successfully managed partner and vendor relations, including all contract negotiations.

Program Lead / Manager, SAP (1996 - 1997)

Reporting to Enterprise CIO.

Managed all aspects of one year SAP program, including war-room setup, team oversight, vendor & and contract management, metrics, plan oversight, reporting, change management, and training.

Implemented all modules on time and on-budget.

Consulted in delivery of international deployment.

Previous Experience: Manager and individual contributor roles in software engineering, product development and IT. Industries include insurance, networking, oil detection, and manufacturing.

Education

CENTRAL CONNECTICUT STATE UNIVERSITY - New Britain, CT

Bachelor of Science in Computer Science

Enhanced knowledge base in Project Management, Business Development, Facilitation,

Service Management and Change Management

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